Sky out of sync

a l e x

Distinguished Member
Hi, hopefully this will be an easy fix... have recently moved and have had sky for the last couple of days. The problem is, the sound seems ever so slightly out of sync with the picture... i'm not talking huge amounts but noticeable and now I have noticed this all I find myself watching are peoples lips and getting annoyed when I see its out of sync!

I've tried the audio adjustment on the Sky box but doesn't seem to make much difference... how would I go about rescanning the box and would it make much difference?

If it makes any difference it is connecting to the 1912 via HDMI and Optical and then HDMI from the Denon into the TV.

Thanks!
 

logiciel

Moderator
Obvious questions, but just to be certain - TV speaker is off, amplifier is set to give precedence to optical over HDMI for that input?
 

duckson

Active Member
On my Denon 1610 i have the option to auto lip sync the sound turned OFF, I found it perfect without it on!
I think my Sky HD box audio delay is set at 60ms.

EDIT
I'm also using optical for the Sky box so i get DD when its available.
 

lfcynwa

Active Member
I've noticed this on my TV lately with the HD channels. Sometimes it's fine and sometimes it just goes out of sync.
 

a l e x

Distinguished Member
Thanks for the replies... yeh set to optical for sky and no sound coming from the speaker...

Strange thing is the sound is out of sync just using the TV speakers too... must be a problem somewhere with either the TV the receiver or the sky box but not a clue which and what is causing the lag...
 

Stevenage Neil

Well-known Member
... must be a problem somewhere with either the TV the receiver or the sky box but not a clue which and what is causing the lag...
Easily discovered - just connect the Sky box directly to the TV via HDMI.
 

PlasmaVirgin

Well-known Member
I seem to be getting exactly the same problem on HD channels only. Have my Sky HD box connected via HDMI through a Marantz SR6006 to my Panny GT30 and every now and then the HD channels go out of sync and look like some old Bruce Lee movie. :confused:
 

w3dal

Well-known Member
New box fitted yesterday and I can slight lip sync on itv hd - on normal itv it's fine. That's straight from box > hdmi > tv. Never had this problem on my Thompson :(

Do I need to get them back to swap the box over?

Dal
 

davemurgatroyd2

Well-known Member
New box fitted yesterday and I can slight lip sync on itv hd - on normal itv it's fine. That's straight from box > hdmi > tv. Never had this problem on my Thompson :(

Do I need to get them back to swap the box over?

Dal
If the problem is only on ITV1HD then there is nothing wrong with any of your equipment it is a known problem with ITVs broadcasts and occurs across virtually all platforms and receivers. Try a search on "ITV 1HD lip synch" and you will find hundreds of complaints and sometimes solutions on particular system setups.
 

w3dal

Well-known Member
davemurgatroyd2 said:
If the problem is only on ITV1HD then there is nothing wrong with any of your equipment it is a known problem with ITVs broadcasts and occurs across virtually all platforms and receivers. Try a search on "ITV 1HD lip synch" and you will find hundreds of complaints and sometimes solutions on particular system setups.
Just seems strange never had it on previous boxes. At the moment it appears only itv 1 which I'm not too fussed about TBH

Dal
 

w3dal

Well-known Member
a l e x said:
ITV HD for the footy was awful with the sync... miles off for me.
Thanks Alex for posting this :) didn't think the picture was all that either tbh.

Dal
 

a l e x

Distinguished Member
Righto, still having problems...

Sky straight into the TV with HDMI and using the TV speakers the sound is still slightly out of sync... what do you think? Dodgy TV or dodgy Sky box?

Thanks
 

w3dal

Well-known Member
a l e x said:
Righto, still having problems...

Sky straight into the TV with HDMI and using the TV speakers the sound is still slightly out of sync... what do you think? Dodgy TV or dodgy Sky box?

Thanks
Which box you got out of interest?
 

sofasurfer

Active Member
Is it all channels? I have an issue with some channels such as ITV HD and CH5HD that others are experiencing over on the SKY help forum. Other channels such as BBC HD are fine so it looks like it is a broadcast issue (either SKY or the channel themselves) rather than a faulty box.
 

w3dal

Well-known Member
Is it all channels? I have an issue with some channels such as ITV HD and CH5HD that others are experiencing over on the SKY help forum. Other channels such as BBC HD are fine so it looks like it is a broadcast issue (either SKY or the channel themselves) rather than a faulty box.
I'm not so sure - had my Thomson HD box replaced on Saturday and since then I'm also getting lip sync issues on the same channels.

Again it's the latest HD box from sky.

Really annoying :(

Dal
 

w3dal

Well-known Member
a l e x said:
Which channels Dal?

Im getting problems on all sorts of channels, HD and standard! :(
Itv HD and I'm sure a few others.

I will have a look tonight and make a note - its a shame cos the new box is so much better than the old one but lip sync is a real pain.

Is this issue documented over on the sky forum then? Will have a take a look later.

Dal
 

sofasurfer

Active Member
Itv HD and I'm sure a few others.



Is this issue documented over on the sky forum then? Will have a take a look later.

Dal
It is...it's currently running to 20 pages from September last year. I don't know if I can send you the link but it's not hard to find.
 

a l e x

Distinguished Member
I was planning on ringing them to try and get a new box, seems to be a problem with the new box so not sure it'll do much good really!
 

w3dal

Well-known Member
a l e x said:
Which channels Dal?

Im getting problems on all sorts of channels, HD and standard! :(
Ok so I'm watching soccer am on sky1 HD and its out. Pop to sky1 normal and it's fine. Funny thing is its not even HD on sky1 HD.

I'm confused and it's really starting to annoy me now.

Dal
 

Hargen

Active Member
I have a Denon 1910, and you need to go into the setup and adjust the lip sync delay in there. if you are unsure here do a net search for batpig denon and he has a very easy idiots guide to setting up your receiver.
 

a l e x

Distinguished Member
This is really irritating me now. ITV HD is awful as is C5. Comedy Central and E4 are watchable but still out of sync. I've just changed to an old box to see if the problem stays and it did... same channels out of sync.

Its obviously not the box thats the problem, I can't see if been the TV so must be sky broadcasting... has anyone spoke to them about this?
 

hunklebert

Active Member
I have a Sky+ HD 1TB box and a new VT30 and Panno home theatre. Audio sync has been out since the day I got it all set up.

A sky engineer came round yesterday to fix the issue - he was useless!

Gave me a brand new 1TB box and said it should be fixed (he didn't even test). I didn't let him leave the house until I checked the channels... and guess what? There was still audio delay!!
Because the problem was apparent on both boxes he suggested the problem was with my amp!

I am using HDMI ARC to connect all equipment.
 

logiciel

Moderator
Sky PVRs output only stereo on their HDMI, so you need a direct optical connection from it to the amp.

must be sky broadcasting
It could be faults on the channels themselves, not with Sky.
 
Last edited:

a l e x

Distinguished Member
My channels are out whether its just the TV speakers or the amp.

I thought it could be the channels but what are the chances there are so many channels with faults all at the same time?
 

Similar threads

Latest news

Google Home update leaves smart speakers dumb
  • By Andy Bassett
  • Published
LG Display posts Q3 losses of $377 million
  • By Andy Bassett
  • Published
Netflix reveals how viewing metrics determines a show's success
  • By Andy Bassett
  • Published
Discovery launches dplay AVOD service in UK and Ireland
  • By Andy Bassett
  • Published
Cyrus announces ONE Cast Smart Audio System
  • By Andy Bassett
  • Published

Latest threads

Top Bottom