gers1978
Active Member
My sister gets Sky+ installed tomorrow. She lives on the 3rd floor of some flats (which is the top floor).
At the time I booked her installation I clicked the bit on the Sky site to say she lived in a 3rd floor flat, and they did say she MAY incurr extra charges cos of this.
They also said IF there were extra charges, she would be informed of them first and given the chance to cancel.
This was all 1 week ago, and she's had numerous e-mails and welcome packs, etc, but nothing to say about an extra charge.
So now we're at the day before install, is it safe to assume they'll be no extra charge, or will the installer only tell her about on the day of the install, once he sees the job.
Any ideas how much extra it would be? Although it's 3rd floor, they're really not that high, and the old dish that someone had before her is actually installed level with the bottom of her balcony (so effectively the same height as the top of the 2nd floor, not the top of the 3rd floor).
At the time I booked her installation I clicked the bit on the Sky site to say she lived in a 3rd floor flat, and they did say she MAY incurr extra charges cos of this.
They also said IF there were extra charges, she would be informed of them first and given the chance to cancel.
This was all 1 week ago, and she's had numerous e-mails and welcome packs, etc, but nothing to say about an extra charge.
So now we're at the day before install, is it safe to assume they'll be no extra charge, or will the installer only tell her about on the day of the install, once he sees the job.
Any ideas how much extra it would be? Although it's 3rd floor, they're really not that high, and the old dish that someone had before her is actually installed level with the bottom of her balcony (so effectively the same height as the top of the 2nd floor, not the top of the 3rd floor).