Hi I've read through lots of people's problems which seem similar to what I'm going through, but I just need clarification so I can call up and sort this out. Basically, Sunday afternoon the machine switched itself off and won't come back on. Monday morning it worked again for an hour, and in a panic over losing my programs, I managed to get one off onto a DVD, but since then, nothing. I called Sky's useless customer services, they advised doing the software update by pressing the backup button and it did all that, but to no avail. Obviously annoyed at having missed Lost, 24 and Heroes, I arranged for them to come round on Friday of this week, and I'm hoping to catch the repeats if they manage to fix it. However, reading through these forums, it seems to be that this is due to a software update for this Anytime business that's screwed up my machine. I got my box direct from Sky 6 months ago, and they say it's still under warranty, so if they need to replace it, they will for free. Damn straight, but this'll mean I lose all my previous programs, right? Which is rubbish. My concern is that I read that if you turn off the Anytime feature it solves the problem, and I'm keen to do this as I'm worried Sky will charge for an unnecessary callout on Friday as they're sharks and they're just not prepared to admit this is the fault. However, I can't turn it on to do this! Is there anything I can do or am I reliant on Sky coming round and possibly charging me for what is essentially their fault? It's an 80GB Sky box if that helps... Help! I want to shout at Sky and talk to this "Level 2" engineer stuff, but want to be confident and not get ripped off!