My parents were one of the first people to get Sky+. They were recently informed of an update that would let them record 2 programs at once. However, this hasnt happenned. They rang sky up and said that the box must be faulty as they took them through the manual upgrade process and it didnt work. They've been told they must pay £70 to get the box fixed, as the hard drive is broken. This doesnt sound likely, given my background in computers, if the hard drive was broke, it wouldnt record anything right? Has anyone else heard of this happenning?