Sky installer - new to forum

FRANTIC FRANC

Novice Member
Hi, name is Franc and I've been a satellite installer for about 20 years & doing Sky digital since it came out. I don't know much about how these forums work but I will be on-line all night if anyone has problems :mad: then maybe I could give some advice. Cheers, Franc :thumbsup:
 

shack

Standard Member
Franc,

The box is a Thomson DS141214C, only had it under two weeks. I have tried numerous TV/Scart lead connections. I suspect it may be something to do with interactive because when I press the red buttton they change to black for a short time when I come back from interactive they stay that way till I change channels :confused:
 

FRANTIC FRANC

Novice Member
Nobody has problems with Sky TV surely ;) I hate them as much as you lot :D
Only joined the forum because I need help with my Philips TV :rolleyes:
Cheers, Franc
 

shack

Standard Member
FRANTIC FRANC said:
I hate Thomson!! We have loads of these returned, there was a problem with software on the sound last year and updating the box rarely cured the fault. Try the force download and hope for the best. Personally I would book the service call as I would rather have a refurb (if you're lucky a you may get a Panasonic or Sony) than a new Thomson. Cheers, Franc
Thanks Franc,

Have tried force download three times without luck!

I will give Sky a call tomorrow, so you reckon there's no chance of any kind of new box?
 

FRANTIC FRANC

Novice Member
If your install is less than 12 weeks I believe that you are intitled to a brand new digibox as a replacement. This does not include moving home or service replacements mind. If the operator on the other end of the phone is arkward ask to speak to a supervisor or better still customer care support, threaten to cancel as a last resort and they usually pass you on to a CC team member. The way to tell a refurb is that it usually comes in a plain cardboard box without cables & rcu and will maybe have a red sticker on the cardboard. Cheers, Franc
 

shack

Standard Member
Thanks for all the help Franc.

I'll give my local independant a call (who fitted it) and see what they say before I call Sky.

Cheers mate :thumbsup:
 

shack

Standard Member
Franc,

I callled my local company who sorted ordering/fitting it (www.new-channels.com)

They have done really good work in the past fitting aerials etc. From what I can see the box is new because the box has Sky writing all over, it was sealed and everything was sealed up when he took it out.

Am I right in saying they place an order with Sky, then Sky sends a quantity of boxes allocated to them in batches or something???

p.s mods please delete web site address if it isn't allowed
 

FRANTIC FRANC

Novice Member
What usually happens if he is an ASA is that they buy, fit & cover the whole lot for 12 months themselves. Nothing to do with Sky except the card that is in your box which you pay direct to Sky. They will claim the cost of the box back to Sky and usually get a small commission for getting a new subscriber. So the box is not Sky's box and as such they will not cover it as that falls on the ASA. If however you have problems in the future they will probably help you out with a free service call just to keep you subscribing. Like I said Sky standard installs use the new flow stb's, the model you have may have been new but old on the shelf if you know what I mean. Cheers, Franc
p.s. ask them if they have a Panasonic instead!
 

shack

Standard Member
FRANTIC FRANC said:
What usually happens if he is an ASA is that they buy, fit & cover the whole lot for 12 months themselves. Nothing to do with Sky except the card that is in your box which you pay direct to Sky. They will claim the cost of the box back to Sky and usually get a small commission for getting a new subscriber. So the box is not Sky's box and as such they will not cover it as that falls on the ASA. If however you have problems in the future they will probably help you out with a free service call just to keep you subscribing. Like I said Sky standard installs use the new flow stb's, the model you have may have been new but old on the shelf if you know what I mean. Cheers, Franc
p.s. ask them if they have a Panasonic instead!
Cheers mate will do, I'll let you know what happens :smashin:
 

shack

Standard Member
Just to let you know, the same independant came out who fitted it, and yes he had never seen anything like it either!

I have a new box! :)


It's a new Thomson :(
 

FRANTIC FRANC

Novice Member
Tough luck :thumbsdow. I guess he smiled at the request for a Panasonic then?! :rotfl:
The only similiar thing I guess I've seen is on some old Grundigs where a frozen screen picture (from some channel in it's history) is briefly flashed on the screen during menu presses! could be embarrasing if the customer has been watching certain late night entertainment LOL ;)
Cheers, Franc
 

anujg

Standard Member
Dear Franc
I have Sky+ in my lounge. I have purchased a new plasma for the lounge and wish to move my old CRT to the conservatory. I have a spare digibox and old sky card. What are the cables and plugs I need to connect the minidish to the sky box without going for sky multiroom. where can I buy such equipment from?Thanks.
 

FRANTIC FRANC

Novice Member
All you need is CT100 or compatible cable such as h109f. The main thing to look for is that the braid and foil are copper not aluminium. 2 correct sized f connectors on each end of the cable will finish the job! All you have to do is connect one end of the cable to one of the spare lnb outputs (they just screw on like on your digibox) and the other to the spare digibox. The old card may get you a few extra channels but if it doesn't bring up C4 & C5 then just buy a freesat card from Sky (they are not expensive just a one of payment and should last a goo few years)
Cheers, Franc
 

hotchilidamo

Well-known Member
Hi Franc

I had Sky + installed yesterday - I'm perfectly happy with it but I appear to have been given an 80GB box - I thought they were 160Gb now?

Is that right? or should I complain to see if I get a bigger one?

Thanks in advance
 

slash84

Standard Member
Hi Franc. I was wondering if you could answer a few questions for me? We have a bog standard digibox in the main living room. Myself and my brother want to get Sky+ in our own rooms. Will Sky provide an octo lnb or will I have to buy it? How many multiroom subs will we need? I heard a Sky+ sub is free with a premium package (which we have) but I'm guessing this is just the Sky+ features and we will still need 2 multiroom subs? Any info you could give would be great. (your gonna regret ever registering here :rotfl: )

Thanks
 

FRANTIC FRANC

Novice Member
Sky will give you the octo LNB but you must tell them that you need one when you order. You can both have Sky+ boxes in your rooms at a cost of 10 p/m each on top of the normal subscription. The recording facility will be free on both boxes for you both.
If you live we parents (I'm assuming) then the hardest thing for you both is to get them to agree to having telephone wires around your skirting boards and door frames (all 3 boxes need to be connected to the SAME telephone number). The best thing to do is to put the telephone wires in yourself under the carpets etc.
Cheers, Franc
 

slash84

Standard Member
Hi. Thanks for the reply.

Yep thats what I expected. I ordered it earlier & made sure he put a note on the computer about the octo lnb. thought it would be extra so it was a nice surprise when he said it was all included in the install.

If you live we parents (I'm assuming) then the hardest thing for you both is to get them to agree to having telephone wires around your skirting boards and door frames
yep 22 and I still live at home :suicide:

Gonna have a go at putting in some extensions to keep it as tidy as possible.

Thanks again
 

FRANTIC FRANC

Novice Member
I would still ask the installer if he has the LNB on his van when he rings in the morning though. If he hasn't then there is no point in him turning up :thumbsdow if he is at the depot he can obtain one:smashin:
Cheers, Franc
 

AndyMoody

Active Member
Hi Franc,

I've been having some problems recently with my setup. I've got a Pace Sky+ box with the card slot in the middle and an old Pace digibox in one of the bedrooms. I've been losing some channels with lots of messages like No signal is being received and/or picture freezing and going blocky. However some channels appear to be fine. From a bit of research it looks like the horizontal channels are playing up. I tried another quad LNB that I took from my old house over 12 months back and it didn't make a difference. Both receivers show the same problems. My signal strength is only 50-60% and quality is right down to 20-30% at best. Currently input 2 isn't even locked. I do have a tree that is out the back which I can't attack but surely if it was the tree at fault it would affect all channels?

Any help appreciated, could my dish be off alignment?

Thanks,

Andy.
 

SamRadford

Novice Member
Leaves/branches on a tree can cause signal diffraction which affects some frequencies but not others. So I would not discount the tree.
 

AidenL

Well-known Member
One more for you Franc, copied from another thread :)

FRANTIC FRANC said:
Why don't you just put one aerial straight to the Sky box and then split rf2 with a tv link compatible booster box to the other tvs.the aerial pictures will be sent along with the sky picture in one cable. most booster boxes have the fm input too. That's what we do and the pictures tend to be spot on.
Cheers, Franc
I'm doing that, using an SLX booster - Ive lowered the RF setting on the Sky Box for RF2 to 42, but my picture quality is still terrible .

When I actually bypass the Sky Box, the picture improves dramatically on the feeds to the other TVs - does this indicate something else wrong in my Sky box? :confused:
 

slowpoke

Active Member
AidenL said:
One more for you Franc, copied from another thread :)



I'm doing that, using an SLX booster - Ive lowered the RF setting on the Sky Box for RF2 to 42, but my picture quality is still terrible .

When I actually bypass the Sky Box, the picture improves dramatically on the feeds to the other TVs - does this indicate something else wrong in my Sky box? :confused:
How do you lower the RF setting os the sky box....as I am getting alot of inteference on my second TV which I am using with a magic eye and running from the RF2
 

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