Sky+ installed then the problems start!

Discussion in 'Sky Digital TV Forum' started by freduk, Feb 11, 2004.

  1. freduk

    freduk
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Having followed the Sky+ threads and just had the £99 offer installed i was not surprised to get home last night and find out that i had an old Pace box(no problem) but the signal was dropping out on certian channels and the remote did not work the volume on the tv.The remote was supposed to be set up by the engineer according to the sales receipt??
    He spent 10 minutes at the property - is that a record?
    Also i have not got Sky movies which i am paying for.
    I guess i am not alone with these probs?

    Hey ho - onto Sky now.

    Freddy
     
  2. STOWITBELOW

    STOWITBELOW
    Active Member

    Joined:
    Nov 17, 2002
    Messages:
    1,614
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Location:
    Lancashire
    Ratings:
    +55
    Sorry about the problems - it sounds like the 'engineer' has let you down, not your +. I'd complain to Sky hopefully they should sort out the signal thing (possibly dish alignment) & movies. The instructions for the remote are on Sky, or they may talk you through it on the phone. - But if the engineer's calling he should do the lot.
     
  3. StooMonster

    StooMonster
    Well-known Member

    Joined:
    Nov 20, 2002
    Messages:
    4,974
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Kent
    Ratings:
    +314
    Sounds like he just replaced the LNB and not the dish, an often cut corner.

    The length of arm on many dishes is not suitable for Sky+'s quad LNB and seriously reduces Signal Quality if used.

    Call Sky and complain, tell them that the signal is dropping out and you are getting picture breakup. They may then send one of their top teams, who seem to spends their times tidying up after the messes of the bodgers.

    StooMonster
     
  4. lonestar

    lonestar
    Active Member

    Joined:
    Jul 26, 2001
    Messages:
    182
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Location:
    maghera, n.ireland
    Ratings:
    +4
    freduk,

    i the same problem. The first engineer stuck on the new quad lnb and plugged the cables in willy-nilly, as a result i was getting loss of signal across all channels.

    a better engineer was dispatched who aligned the dish, which the orig installer should have done, and solved the prob.
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice