Dismiss Notice
Attention AVForums app / Tapatalk users
Sadly GDPR means that, from 25th, we can no longer offer access to AVForums via the branded app or Tapatalk.
Click here for more information.

Sky+ Installed, anyone had favourites problem ?

Discussion in 'Sky Digital TV Forum' started by andyridds, Sep 22, 2003.

  1. andyridds

    andyridds
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Sky+ was installed saturday, and lathough some issues getting the card activated ( Note : Sky+ box must be have the primary card, e.g if you have an existing box and it is being relocated then move that card to the sky+ box). Clearly installers and half the call centre staff in Scotland dont know this and once the cards are "paired" to the wrong boxes its a bit of a pain getting them straigtened out.

    Sky+ functionality, speed of EPG and sound quality are superb. Box also seems to eb quiet !

    Only outsatnding issue is favourites doesnt work. Comes up with "technical fault, please try later". One of the many callcentre staff I spoke to over the weekend trying to get the activation sorted suggested it might be an engineer callout job. Does anyone know where the favoutites are stored ( own EPROM ? ) as it sounds a bit strange as everything else works and you would think it is SW not hardware ? Bit cautious of having what seems to be a good box changed out for this, however have always used favourites a lot so missing it.

    Final point - whilst ceratinly some of the first line staff in the call centre and their supervisors need a bit more technical training I must give them credit for being extremely polite, helpful and patient. - Now I didn't think I'd ever say that about Sky !:kisses:
     
  2. Fernsehman

    Fernsehman
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    "Technical fault" usually refers to a lack of signal. If the box has to be swapped out you are likely to get a "refurbished" one up to 12 months old. It will continue to be guaranteed for the rest of your 12 month contract period. (Compare the serial numbers - Pace can give you date of manufacture from those).

    The only way to get a new replacement is to cancel within the 7 days then reapply. Good, eh? ;)

    Fman
     
  3. andyridds

    andyridds
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    You are right about the message being linked to no signal. When I press the blue button, second time it comes up with a banner with no details, but the favorites "tick", pressing select then brings up a blue screen and "no sat signal" box. Presing a channel number gets it back. Weird as both LNB inputs are clearly giving a stong a nd working signal. I'll just have to bite the bullit and get the sky installers back.....
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice