A
andyridds
Guest
Sky+ was installed saturday, and lathough some issues getting the card activated ( Note : Sky+ box must be have the primary card, e.g if you have an existing box and it is being relocated then move that card to the sky+ box). Clearly installers and half the call centre staff in Scotland dont know this and once the cards are "paired" to the wrong boxes its a bit of a pain getting them straigtened out.
Sky+ functionality, speed of EPG and sound quality are superb. Box also seems to eb quiet !
Only outsatnding issue is favourites doesnt work. Comes up with "technical fault, please try later". One of the many callcentre staff I spoke to over the weekend trying to get the activation sorted suggested it might be an engineer callout job. Does anyone know where the favoutites are stored ( own EPROM ? ) as it sounds a bit strange as everything else works and you would think it is SW not hardware ? Bit cautious of having what seems to be a good box changed out for this, however have always used favourites a lot so missing it.
Final point - whilst ceratinly some of the first line staff in the call centre and their supervisors need a bit more technical training I must give them credit for being extremely polite, helpful and patient. - Now I didn't think I'd ever say that about Sky !:kisses:
Sky+ functionality, speed of EPG and sound quality are superb. Box also seems to eb quiet !
Only outsatnding issue is favourites doesnt work. Comes up with "technical fault, please try later". One of the many callcentre staff I spoke to over the weekend trying to get the activation sorted suggested it might be an engineer callout job. Does anyone know where the favoutites are stored ( own EPROM ? ) as it sounds a bit strange as everything else works and you would think it is SW not hardware ? Bit cautious of having what seems to be a good box changed out for this, however have always used favourites a lot so missing it.
Final point - whilst ceratinly some of the first line staff in the call centre and their supervisors need a bit more technical training I must give them credit for being extremely polite, helpful and patient. - Now I didn't think I'd ever say that about Sky !:kisses: