Sky increasing their prices

Discussion in 'Sky Digital TV Forum' started by icemanfrosty, Feb 19, 2019.


    1. icemanfrosty

      icemanfrosty
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      I have just seen a big increase in my up and coming sky bill, it looks like sky are increasing the cost by a lot.

      The one thing that stands out is ultimate on demand is going up to £12 from £10 but the whole point of it being £10 was to match Netflix price.

      Here are the new prices

      Sky Entertainment (£25) – £27

      Sky Multiscreen (£12) – £13

      Sky Sports HD (£6) – £6

      Sky Q Multiscreen Pack (£12) – £13

      Ultimate On Demand (£10) – £12

      Sky Cinema With Sports (£10) – £11

      Sky Cinema Without Sports (£18) – £19

      Cinema With Sports (Migration) (£10) – £11

      Sky Talk Anytime Extra (Anytime) (£8) – £10

      Sky Talk Evenings and Weekends Extra (Free time) (£4) – £5

      Sky Talk Anytime Extra (24/7) (£8) – £10

      Sky Talk Evenings and Weekends Extra (Weekends) (£4) – £5

      Sky Talk Anytime Extra (Anytime UK) (£8) – £10

      Sky Talk Evenings and Weekends Extra (£4) – £5

      Sky Talk Anytime Extra (£8) – £10

      Sky Fibre Max (£25) – £27

      Sky Fibre Unlimited (£20) – £22

      Sky Broadband Unlimited (£11.01) – £12.01
       
    2. MarcoDB

      MarcoDB
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    3. mikeclark007

      mikeclark007
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      Do the increases give you grounds to opt out of your contract. I just recently (last month) signed up to a new 18 months for some of the above based on the prices I was quoted.

      I’m seeing my services go up a fiver a month based on the new prices above and in my letter. It’s no big deal but if I am able to threaten to leave because of it then I may just do so this time.
       
    4. icemanfrosty

      icemanfrosty
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      I did read this..

      They can challenge any mid-contract price surges, meaning existing customers can often leave their contract penalty free when this happens. Anyone wanting to use this must do so within 30 days of Sky’s formal notification
       
    5. muppetman

      muppetman
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      With those increases they better have some product innovations and new content in the pipeline.
       
    6. blackmesa8

      blackmesa8
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      Whats going on with my pricing then.
      I have
      Sky Fibre Unlimited (£20) – £22
      Sky Talk Anytime Extra (Anytime) (£8) – £10
      and thats it. I pay £39 to £41 (changes every month usually due to a non free number phoned but never under £39 and some pence.

      I am already paying over there new high prices.
       
    7. Doyle

      Doyle
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      Sky can be tricky for pricing, and often when you ask around family & friends there will be a few different structures. 20 odd years ago I briefly worked at Sky and the same applies now as it did then - to get the best deals, phone cancellations periodically and ask them to review your pricing package and see if there are any better deals available. Moan about the cost of living, the state of the nation, and how if it wasn't for Sky TV you wouldn't even be able to get out of your bed in the afternoon...and you really don't think you can afford it any more.

      They should offer you any available better deals, with the caveat that you 'sign up' for another contract period - these still count towards the KPI of the operators and the cancellations dept so they are usually keen to help. And if there's nothing better available they will usually tell you when your current deals end so you know when to expect your bills to increase, and therefore when you can call in again.

      Sometimes it is worth actually leaving. I did last year and they offered me Sky Entertainment for £3, yes that's three British pounds, per month.
       
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    8. mikeclark007

      mikeclark007
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      With various offers i've had applicable i've seen my TV and BB package go from £71.49 in December to £85.99 once these prices are active. Yes I did upgrade to Q multiscreen but I now only have Entertainment and 1 Sky Sports channel. I had full HD, full Sky Sports, kids and boxsets before!

      I constantly seem to end up paying more for less. I can take or leave the multiscreen thing as never had it before.
       
    9. damianmcr

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      I havent received any notification of this increase but just checked my account and its going from £35 to £38.

      Not happy about this.

      Can we cancel?
       
    10. mikeclark007

      mikeclark007
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      I just phoned and was told no I couldn’t cancel without penalty. Customer Retentions closed at 8 so I was just on with one of the normal guys who was very helpful. This is applicable to TV only so you can walk away from a Broadband deal penalty free based on any mid-contract rise.
       
    11. lowmans100

      lowmans100
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      plus 'line rental'
       
    12. blackmesa8

      blackmesa8
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      Oh yeah lol.
       
    13. Hixs

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      Cancel because of a whole 3 quid extra?

      #dramallama
       
    14. damianmcr

      damianmcr
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      It's a near 10% increase plus I'm annoyed they haven't informed me themselves yet
       
    15. SyStemDeMoN

      SyStemDeMoN
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      I joined with the black friday deal. £55 a month foe everything except sports and a free TV.
      I haven't had a letter yet but have just checked my online account and it does indeed say it is going up by £4.60 a month !

      I will be phoning them as when I called last month to enquire what the extra £10 was on my account it was delivery charge for my new free TV, but dont worry as all your future bills will be £55.
       
    16. TJT1

      TJT1
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      If they warn you about an annual price increases at the time you take out the contract (It will also be in the small print) then legally you are on a hiding to nothing. (EE make quite a big thing of pointing out the annual increase when taking out a contract with them.)
      However, of course, a phone call to Sky will sometimes end favourably, but bleating on about it produces a much less favourable outcome other than to find more like minded, upset people.:D

      But, if you are tole (and it's in the small print) that it's a fixed price contract for the duration of the contract, then that is a different story, and you then have a legitimate gripe. The answer to which is of course to contact Sky.
       
      Last edited: Feb 20, 2019
    17. Trollslayer

      Trollslayer
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      I find being nice to the person you are talking to helps and just chat to them.
      Paradoxically that kind of job can be lonely because they get targeted as answering machines or simply abused.
       
    18. TJT1

      TJT1
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      It's always a bad idea to antagonise someone from whom you are trying to get a deal or whatever. Remember the rule of PPP (Polite Persistence Pays. {logi})
       
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    19. Lee

      Lee
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      Some rather large percentage increases there - hopefully wages will go up by that amount, in my dreams.

      Interesting that sport, which contributes a large part to price increases, hasn't gone up. Better, I guess, to have everyone pay for it as opposed to those that watch it.
       
    20. nheather

      nheather
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      Feel a telephone call coming on.

      I've looked at my current and future statements online and I'm being hit by a double whammy. Seems that I am losing a discount at the same time that general increase so I'm looking at a £12 per month hike (14%). That is made up of the loss of a £7 discount and £5 in price increases. So taking out the discount I'm looking at a 5.4% increase.

      What I find frustrating is when I look at their webside, even within the account area, it is difficult to find out what different services there are, what they actually contain and how much they are. Doesn't help in that they maintain 'obsolete' services on accounts - for example on bill, one of the items is called 'Discontinued Sky Talk Anytime'.

      Cheers,

      Nigel
       
    21. SunnyIntervals

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      I'm surprised an email hasn't gone out to customers about this, I've only see it reported on Tech sites.

      I've just renewed for another 18 months and it's only adding £3 to my bill, but clearly customers are being affected in different ways depending on their package. In the MySky app the future bills are showing with the increase, which is fine, but Sky really should have emailed everyone formally to announce this.

      The itemised bill is a little odd though, I get Sky 3D for free! I didn't know they still offered anything in 3D.
       
    22. machinehead

      machinehead
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      I also believe they still charge for HD,which is also complete nonsense.
       
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    23. mikeclark007

      mikeclark007
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      Yep - fiver a month for the privelage. Never had movies but if you have the sports channels you get the HD equivalent.

      If you have the entire Sky Sports package I’m sure you still don’t get Sky Sports News in HD unless you have the HD package.
       
    24. Cord Cutter

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      Apparently people will get info on the price rise starting tomorrow. Online chat doesn't seem to think I'll be able to get out of my contract as a result but I'll push and make sure they do
       
    25. TJT1

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      Post #16 and #27 refers.
       
      Last edited: Feb 21, 2019
    26. bladerunner8801

      bladerunner8801
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      Sky and Virgin I call them TMA Television services, "Too Many Adverts" :(
       
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    27. rs101

      rs101
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      You can't. The contract clearly states Sky are allowed to put the price up by up to 10% in the initial 12 month period.

      Only increases in broadband/telephone contracts give you the right to leave during the minimum term - Ofcom ruling.
       
    28. Wolfie666

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      Just had my email notification come through, I only have Max Broadband on a 12month contract taken out last August,a £10 discount applied.
      Like most, I didn't read the T&C's but I find it totally bizarre that you can take out a 'contract' which allows Sky to increase the price.
      Does this mean after reviewing price/performance across the BB suppliers and deciding on Sky, they can increase the price after a month? which could make them less competitive which would have affected my decision.

      Does anyone have a link to the T&C's ?
       
    29. rs101

      rs101
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    30. Wolfie666

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      Thanks RS101

      I see they're Feb'19 T&C's

      Pity I didn't read the them when I agreed the contract. Its not so much the increase it's the principle. I've been with sky in one way or another since 2000.I don't recall ever receiving an an increase mid contract term certainly not while using BB for the last 6 or 7 years.
       

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