1st call to Sky: "I'd like the dish installed on my roof to allow me to bring the cable down my front wall and directly in behind my TV, to save routing all through my house" Sky reply: "Ok but it could take up to 4 months as you'll need a special heights team" This was June's reply and she didn't sound too friendly so I decided to try again.......5 minutes later! 5 minutes later.....got Andrew, very friendly, nice attitude, "no problem sir, I'll get a special heights team arranged and do the installation 2 weeks today" GREAT "or so I thought" Stayed off work, got help to move my 9607 beast out of the way and waited....wee man turned up with a wee ladder! Me "Don't think you'll manage with that" Him "No sir you'll need a special heights team for that" Me "Yes that's what was arranged" He phoned Sky, who spoke to me..."We don't have any special heights teams that cover your area (West coast of Scotland).....and we never send a special heights team on a first install" Me "Someone should tell your operators that and save people like me all this hassle....cancel everything right now" Hope this helps some of you to ask the right questions to avoid the disappointment and hassle I've had today!!! Looking at NTL now, Sky don't deserve my hard earned cash!!!