I ordered SKY a couple of days ago and was told by the sales person that each area has a different type of digibox. If I wanted to find out which one I would recieve, I would have to phone customer services. They also told me that each area has different models. Having read on here about different boxes having different connections, I decided to phone them up. I wasn't prepared to get a box that only provides s video when I am looking to buy a TV that has component in. So I phoned them and they told me that I would only find out what box I would recieve when it was installed They have got to be kidding. I told them that I had been mis-informed when I placed the order and was therefore mis-sold a product. A quick transfer to the cancellations department. They tried to tell me that every box was to the same specification and I had to inform them that they didn't know what they were talking about. They then told me that if I wanted certain connections, I would have to buy my own box. Result - A lost customer. When people are spending hundreds or thousands of pounds on a TV why do SKY not realise that the connections are important? Why can you not specify what box you would like? In this technological age SKY seem to be a bit behind the times. Rant over Thanks for listening P.S. Is this the same NTL?