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SKY+ help please

Discussion in 'Sky Digital TV Forum' started by lukesurrey, Oct 14, 2003.

  1. lukesurrey

    lukesurrey
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    I had Sky+ installed about a week ago..it's been fine but the last 2 days problems have started! Can anybody help before Sky send an engineer out.

    (1) First problem was that the recorded programmes dissapeared off the sky+ planner. :mad: I turned the box off at the main and switched back on 30 secs later and the programmes appeared. ;)
    (2) Three times the box has switched off by itself and seems to have reset itself and come up with the sky welcome programme after about 10 seconds. :mad:
    (3) Sky+ planner recorded programmes have disappeared again this morning hence my post! :mad:
    (4) Programmes recorded last night all failed. :mad:

    Sky talked me through a software download but that hasn't helped...any ideas?
     
  2. Too Tall

    Too Tall
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    As you are with in the warrenty period I would get back on to SKY and BIT*H like hell. They won't like it but tell them you want an engineer to come out. It sounds to me like you have a dodgy box.

    Either that or you could try a full system reset, but this will loss you all of your programs you've already recorded. It's in a secret menu, go into system setup and press 0, then 1, then SELECT. It brings up the menu, it's option 8 I think. As I say it will delete all of your recordings though.

    Too Tall.
     
  3. Starburst

    Starburst
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    If they do replace the SKY+ make sure it's a brand new unit, a week or so old you deserve nothing less and they will probably try to fob you off with a refurnished unit.
     
  4. lukesurrey

    lukesurrey
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    Thanks for your help guys..I'll try a system reset first and then if that fails to resolve the problem I'll ring sky again!
     

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