Sky HD Repair

[Roger Matthews]

Perhaps foolishly I sent my Sky HD box + Sky HD Viewing card to someone I found on EBay who claimed to offer a fixed price repair service with collection / repair / return within a short period of time. He has not been able to repair it, has not returned it as advertised and while he did answer emails for a time now does not answer emails or messages left on his answering service.

Please advise:

a) Am I at risk that he can misuse my system to order goods or services at my expense?

b) If I purchase another HD Box from an independant seller, can I get Sky to (a) disable the old card and (b) send me a new card.

c) While I know that this is not a group that professes to know EBay rules, does anyone know if I can get (a) EBay or (b) PayPal (with which I paid) to refund my losses?

All advice gratefully received.

 

[fredsie]

I would get on to Sky and get the card disabled straight away. Then I'm sure Sky will send you a new card so you can continue with your subscription.

Not sure about ebay rules, but presumably you paid for "a service"? I think you may have some redress under the ebay, Paypal or credit card rules, depending on how you paid, for the payment element. I'd be surprised however if you could get anything for the value of the box. Looks like a police job to me, and you'll need a crime number if you can claim under your household insurance, which may be a possibility.