Dan Mac
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- Oct 20, 2005
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Despite my best efforts at educating my Dad about the HDMI connection problem detailed in the sticky thread, he managed to get confused when the installer hooked up his new HD box. He asked the engineer about the cable he was connecting with but forgot to specify the socket frying problem known to the skyHD/Pioneer hdmi connection. So, the engineer instead told him there were better quality hdmi cables available at a premium if you wanted to try something else.
So there it is hooked up via hdmi and i was wondering why i bothered to ask about HD installation on this forum
After reading elsewhere that sky's policy now was to have their engineers hook up via compnent if the tv was a plasma, i thought i'd better ring sky technical to see why this hadn't happened. All the bloke there said was that Pioneer have got an issue which is as yet unresolved. He asked if we'd had any messages "saying this doesn't support HDCP" and I explained not yet but if i waited for that to happen wouldn't it be too late and the socket would be fried? He said, "not necessarily". At this point i told the tech support guy that i understood from various forum posts that sky's policy was to have their engineers fit via component if the customer had a pioneer telly. He straight denied this to be true and if i had any concerns i should contact Pioneer.
I asked him if he thought it was an irresponsible attitude for a company to take, continuing to install via a connection which is known to be prone to damage, when there is another method available. He said if i was worried i should go and get some compnent leads and wait for the problem to be resolved. But that's the whole issue. We've paid for the premium tv product available and been given an install which could likely fry the hdmi socket on our £3000 tv. Now we're being told to go and spend another £50 on some leads because it's not their problem. NICE ONE!
So there it is hooked up via hdmi and i was wondering why i bothered to ask about HD installation on this forum
After reading elsewhere that sky's policy now was to have their engineers hook up via compnent if the tv was a plasma, i thought i'd better ring sky technical to see why this hadn't happened. All the bloke there said was that Pioneer have got an issue which is as yet unresolved. He asked if we'd had any messages "saying this doesn't support HDCP" and I explained not yet but if i waited for that to happen wouldn't it be too late and the socket would be fried? He said, "not necessarily". At this point i told the tech support guy that i understood from various forum posts that sky's policy was to have their engineers fit via component if the customer had a pioneer telly. He straight denied this to be true and if i had any concerns i should contact Pioneer.
I asked him if he thought it was an irresponsible attitude for a company to take, continuing to install via a connection which is known to be prone to damage, when there is another method available. He said if i was worried i should go and get some compnent leads and wait for the problem to be resolved. But that's the whole issue. We've paid for the premium tv product available and been given an install which could likely fry the hdmi socket on our £3000 tv. Now we're being told to go and spend another £50 on some leads because it's not their problem. NICE ONE!