Hi all - Long time listener, first time caller..... A question if you don't mind, before I spend half an hour waiting for SKy to be answer the phone I was due to have Sky HD installed today (new customer). I have a Sky dish on the chimney breast of the house which needs new a LNB and cabling to make it HD compatible, in situ from a previous owner (I've been on cable). However, the Sky "Heights" team have refused to do the job as I have "decorative tiles" on my roof, which apparently bars them from doing anything. According to their CS team, nothing can be done and I have had to cancel my order. As such, I'm thinking of getting a local installer to do the fitting of the LNB and cable. My question: If I do this, do you think/know if Sky will allow me to have the £49 box offer? I suggested this to woman who cancelled my order, but she wasn't having any of it. FYI the dish is in the only possible position, I live in a listed building which limits our options somewhat.... Thanks in advance for your thoughts guys - any other solutions welcomed!