• New Patreon Tier and Early Access Content available. If you would like to support AVForums, we now have a new Patreon Tier which gives you access to selected news, reviews and articles before they are available to the public. Read more.

Sky HD Box failed in under 1 week

Gtech2006

Standard Member
Hello,

Maybe someone else will take some comfort from my problem, or maybe someone will enjoy a bit of schadenfreude, but I must recount my experience in an attempt to stop imploding.

on 25/11/06 I took advantage of the Comet "buy a tv over £169 and get a 1/2 price Sky HD+ box" offer, and installation was set for the following Wednesday the 29th.

I have all the Sky packages except for premium channels, and, as I was getting multiroom put in upstairs, the cost was to be an extra £20/month (£10 for upgrading to Sky+/HD, and £10 for multiroom).

Anyway, cometh the day, cometh the two installers. Young lads, nice enough, but I got the impression they just didn't fancy the job. I live in a terraced property, and as the multiroom was to go to the back bedroom, and the dish is on the front, they were going to have to pass the cable over the roof. They said they didn't have high enough ladders, they wouldn't throw the cable over in case they hit the "nearby" phone wires, and, even if they did try, they would have to drill external anchor-bolt fixing holes in my wall to stabilise their ladders. I could go on, but suffice to say they left without installing, I had wasted an entire day off work, and I had no HD. Installation rearranged for 10th December, Saturday, a week and a half later, with specialist height team. (at least I wouldn't waste a day off if the Saturday install went wrong).

Sent a comment to Sky via their website expressing my displeasure with wasting a days leave, but this was never acknowledged. You'd think they'd check if it was a terraced property etc whilst arranging installation, but never mind.

Anyway, the Saturday 10th December installation went very well; two professional blokes, got it all up and running no problem, ran through the new commands etc, and that was that.

Today, 15th December, the HD box broke. It started off as no picture, just a blue screen, then the sound went too, and then the thing refused to come out of standby. Spoke to Sky, who tried to sort it by getting me to reboot it and download latest software (I'd told them the engineer had already done that). Woman at sky said she'd call back in 15 mins after download was done; 30 mins later no call so I 'phoned them again. They confirmed it was probably broken but the earliest an engineer could come out is next Wednesday.

I am afraid that at this point I became a little apoplectic and demanded to cancel everything; to cut a long story short the wife was listening and didn't want to lose Sky, so I backtracked a bit.

So here I am, having enjoyed 5 whole days of Sky HD, now faced with yet another day off work, and feeling a little put-out.

I've had "normal" sky for well over ten years and never felt this mad before.

Anyone had a brand new box last less than 5 days?

Thanks for listening :(

TV: Samsung LE40R51B 40" LCD.
Sky Box: Broke
Blood Pressure: Soaring
 

SNICK

Active Member
out of interest, where did you have the Sky box? did you have anything stacked above or below the unit; did it have adequate ventilation?

apparently the failure rate increases dramatically if the box is moved whilst in operation:rolleyes:
 

Gtech2006

Standard Member
On a glass shelf on the TV stand, all on its lonesome; never got moved during operation, either.

I even asked the Sky guy if there was anywhere I could take the defective unit to and swap for a new one - I'd have had a bash at installing the new one myself. He couldn't help or suggest anywhere I could get one. Comet don't stock them, and their franchised installers just install and don't carry a spare stock, or something.

Pity.

I've grabbed the multiroom box from upstairs and fired up the old video recorder again, so at least I'm functioning for now. But I'm still a bit unimpressed how a £300 box can pack in so quickly.
 
G

Geoff W

Guest
My first box never even made it to displaying a picture via HDMI, though was ok through scart connection. Installer was adamant that my TV must be at fault but it was, of course, the Thompson HD box. It seems, although my replacement box, so far, has been fine that there is a fairly high failure rate attributed to the product and that Sky seem happy to treat their, premium price paying, early suscribers to the new HD hardware as unpaid beta testers.
 

[email protected]

Active Member
My first box never even made it to displaying a picture via HDMI, though was ok through scart connection. Installer was adamant that my TV must be at fault but it was, of course, the Thompson HD box. It seems, although my replacement box, so far, has been fine that there is a fairly high failure rate attributed to the product and that Sky seem happy to treat their, premium price paying, early suscribers to the new HD hardware as unpaid beta testers.


This was exactly the same with Sky+ Pace boxes back in 2001. In the space of 1 week of inital installation, I had 2 replacements to the original box.

Nothing new really, its simply a case of Sky never really fixing all the problems with Sky+ boxes, which the HD box is still based on.
 

The latest video from AVForums

Fidelity in Motion's David Mackenzie talks about his work on disc encoding & the future of Blu-ray
Subscribe to our YouTube channel
Support AVForums with Patreon

Top Bottom