Sky gets a picture but Freesat fails

Skewers

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I bought a new Aris Freesat box to replace Sky. The Sky HD box works fine. I plugged everything that was plugged into the Sky box into the Freesat box and turned it on. All I get is the message "Picture lost - no signal". I can't get to any other screen like settings for example. I've tripled checked the connections. I've reverted to the Sky box and it still works fine so I know the dish is fine. Any suggestions?
 
Return the machine for refund or exchange?:)
 
Agreed. It appears to be faulty.

But it seems a strange message for a brand new out of the box unit - it should first be a welcome screen... and postcode input...
 
Should indeed.
 

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