Sky gets a picture but Freesat fails

Skewers

Novice Member
I bought a new Aris Freesat box to replace Sky. The Sky HD box works fine. I plugged everything that was plugged into the Sky box into the Freesat box and turned it on. All I get is the message "Picture lost - no signal". I can't get to any other screen like settings for example. I've tripled checked the connections. I've reverted to the Sky box and it still works fine so I know the dish is fine. Any suggestions?
 

logiciel

Moderator
Return the machine for refund or exchange?:)
 

Rodders53

Distinguished Member
Agreed. It appears to be faulty.

But it seems a strange message for a brand new out of the box unit - it should first be a welcome screen... and postcode input...
 

logiciel

Moderator
Should indeed.
 

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