topgazza
Distinguished Member
So Sky kindly upgraded me from standard fibre to Sky Fibre Max two weeks ago and my download speed went from 36mbs to 49mbs. However Sky guaratee 54mbs, although they dont say thats throughput..... so I called them to point out their diags were advising me to call. And also my download was varying form 18mbs to 51mbs.
Now my speed, testing with Ookla and Broadband UK testers shows 18mbs download and 17mbs upload. Thats testing with a laptop and ethernet cable directly into the spare modem I had.
I will call Sky back tomorrow but they kept quoting that I was getting 56mbs to the modem. Interestingly the modem stats say the download is ALWAYS 56173kbs, 56mbs. Never moves never changes so I doubt their figures are anything more than a standard response. I think the problem may be between the Sky equipment in the local exchange and BT. The test may well show I am "getting" 56mbs between their kit and my modem but I am not getting 56mbs throughput. I assume they ping my modem from their kit in the exchange which proves nothing other than their connection is OK and not the overall connection.
Is that a fair assumption ?
I
Now my speed, testing with Ookla and Broadband UK testers shows 18mbs download and 17mbs upload. Thats testing with a laptop and ethernet cable directly into the spare modem I had.
I will call Sky back tomorrow but they kept quoting that I was getting 56mbs to the modem. Interestingly the modem stats say the download is ALWAYS 56173kbs, 56mbs. Never moves never changes so I doubt their figures are anything more than a standard response. I think the problem may be between the Sky equipment in the local exchange and BT. The test may well show I am "getting" 56mbs between their kit and my modem but I am not getting 56mbs throughput. I assume they ping my modem from their kit in the exchange which proves nothing other than their connection is OK and not the overall connection.
Is that a fair assumption ?
I