sky+ features on 1 mix package

mug51

Novice Member
Hi,
Just had sky installed with sky+ box.
When i tried out the record button it told me to phone a number to get feature enabled.
Is the features not available on the 1 mix package at £16 a month?
How much do I need to spend minimum in order to get them?

Thanks
 

Starburst

Novice Member
Any PAY channel package includes the SKY+ features so 1 MIX is fine, it sounds like the activation signal has not been processed correctly or not received, get back in touch with SKY to send it again assuming that isn't what the onscreen prompt actually means:)
 
The installer has not had Sky activate the Sky+ on your card or your box has missed the signal. Phone Sky on the onscreen number and do not unplug or switch the box off at the mains at least until the features work. You may also want to check that the card has been paired to the box, ask them when you ring that number.
 

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