Hoping this is familiar to someone else on the forum.... I am trying to have Sky 3D activated but because my account is marked as 'being in the process of upgraded to Entertainment Extra' I cannot get any further! (Entertainment Extra makes up part of Sky World which is the requirement for 3D). To be clear; I have the sports, movies and every other channel from what I can gather but I am still not classed as having Entertainment Extra. I cannot complete this upgrade online and the customer services operators cannot do it either. A 'CRF' has been raised against my account and I have been told to wait 72 hours before chasing this, but I'm not hopeful about it being resolved. Anyone else managed to sort this out...?