Does anyone have any idea what the typical expected wait time for a Sky engineer is? Our Sky Q box is totally nackered. Looks like it could be a hard drive issue but won't even boot to watch live TV anymore. I've booked the earliest engineer appointment they had which is in TWO WEEKS - July 22nd. I'm flabbergasted. Maybe this is normal. I've been lucky that I've never had to book a Sky engineer before. To be clear, due to this being a new build property and we've always had Sky, we never bothered to get an aerial fitted. So when I say we'll be without TV for two weeks, we will literally be without TV entirely for two weeks. We'll find some way to cope with on demand, and laptops and phones etc. but we should be expecting a better level of service, right?