Diapason
Established Member
Apparently some inclement weather has had an effect on our Sky dish, and it looks like the cables (which used to be taped to the mountings for security) have come loose. Signal quality had been dropping over the last week and becoming more intermittent in the breeze, but now it's gone completely on both lines. This happened before, but back then everything was still under warranty so Sky sorted it. This time they want €100 to send an "engineer" out, but here's the kicker: our dish is mounted on our chimney stack (2-storey house) and everything I've read and heard suggests that Sky's installers are no longer allowed to go up there.
I'm trying to figure out the best plan of attack. I'm 99% sure that all that's required is a reseating of the cables into the LNB on the dish, and then taping them up again to stop them jiggling free. I don't think the dish itself has blown out of alignment, as it looks pretty stable. If I had any kind of balls I'd just get on the roof and do it myself, but I don't so I won't.
Should I just suck it up and pay Sky whatever they want, safe in the knowledge that they're going to insist on installing a new dish elsewhere? If so, can I expect this to cost more? Should I do the "I'm cancelling" thing with Sky and see what they offer me? When I spoke to them last night they tried to put me through to cancellations but I was holding too long so hung up. Before I talk to them I want to know what I can realistically expect. FWIW I've been with Sky for 7ish years, HD for most of that time, 160gig Pace box that's never been replaced, and have never got any offers or reductions off the monthly Sky bill. Paying for movies, no sports, no multiroom.
Anyone any thoughts? I don't want to pay through the nose due to lack of knowledge of what options might be available. I'll be taking the polite persistence approach for now at least, but I don't want to be without TV for too long either.
I'm trying to figure out the best plan of attack. I'm 99% sure that all that's required is a reseating of the cables into the LNB on the dish, and then taping them up again to stop them jiggling free. I don't think the dish itself has blown out of alignment, as it looks pretty stable. If I had any kind of balls I'd just get on the roof and do it myself, but I don't so I won't.
Should I just suck it up and pay Sky whatever they want, safe in the knowledge that they're going to insist on installing a new dish elsewhere? If so, can I expect this to cost more? Should I do the "I'm cancelling" thing with Sky and see what they offer me? When I spoke to them last night they tried to put me through to cancellations but I was holding too long so hung up. Before I talk to them I want to know what I can realistically expect. FWIW I've been with Sky for 7ish years, HD for most of that time, 160gig Pace box that's never been replaced, and have never got any offers or reductions off the monthly Sky bill. Paying for movies, no sports, no multiroom.
Anyone any thoughts? I don't want to pay through the nose due to lack of knowledge of what options might be available. I'll be taking the polite persistence approach for now at least, but I don't want to be without TV for too long either.
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