Just after getting the phone with sky and came very close to cancelling my whole package out of principle.
I have been a sky world subscriber for about 8 years now. I have 2 sky+ boxes in the house with an extra multi-room subscription every month. So i decided i wanted a new sky+ box with the increased memory and sky anytime feature to replace one of the existing sky+ boxes in the house. I presumed it would cost me 150 and no installation fee as it said on the website - how wrong was i!. I was told that it would cost me 150 for the box and an extra 75 installation charge??????? i told him that all i wanted to do was replace an existing box and it was simply a case of swapping over the cables and pairing up the card - why would i have to pay a 75 installaition charge considering i already have multi-room and sky world package. He said it was the current deal, their policy etc etc. So i asked to speak to his manager and some 20 year old management trainee sounding idiot comes onto the phone and he gives me skys policy etc etc. I pointed out that if i was a new customer that i would get free installation and i would not have to pay an extra 75. Considering i have paid sky thousands over the past 8 years or so, i said at the very least i should NOT have to pay another installation charge. I think he then lost it with me and he basically said that they try to entice new customers with this offer and basically they dont give a **** about existing customers (without actually saying those words). So i completely lost it and demanded to speak to his manager. Then an older guy comes on the phone and basically repeats the same old rubbish - end result i refuse to pay the installaition charge and hang up.
Conclusion - once they have signed you up, sky dont give a **** about you. I am so angry, if i didnt watch so much sport i would have cancelled my whole package on the spot.....
I have been a sky world subscriber for about 8 years now. I have 2 sky+ boxes in the house with an extra multi-room subscription every month. So i decided i wanted a new sky+ box with the increased memory and sky anytime feature to replace one of the existing sky+ boxes in the house. I presumed it would cost me 150 and no installation fee as it said on the website - how wrong was i!. I was told that it would cost me 150 for the box and an extra 75 installation charge??????? i told him that all i wanted to do was replace an existing box and it was simply a case of swapping over the cables and pairing up the card - why would i have to pay a 75 installaition charge considering i already have multi-room and sky world package. He said it was the current deal, their policy etc etc. So i asked to speak to his manager and some 20 year old management trainee sounding idiot comes onto the phone and he gives me skys policy etc etc. I pointed out that if i was a new customer that i would get free installation and i would not have to pay an extra 75. Considering i have paid sky thousands over the past 8 years or so, i said at the very least i should NOT have to pay another installation charge. I think he then lost it with me and he basically said that they try to entice new customers with this offer and basically they dont give a **** about existing customers (without actually saying those words). So i completely lost it and demanded to speak to his manager. Then an older guy comes on the phone and basically repeats the same old rubbish - end result i refuse to pay the installaition charge and hang up.
Conclusion - once they have signed you up, sky dont give a **** about you. I am so angry, if i didnt watch so much sport i would have cancelled my whole package on the spot.....
