Sky - customer loyalty?

meath man

Active Member
Just after getting the phone with sky and came very close to cancelling my whole package out of principle.
I have been a sky world subscriber for about 8 years now. I have 2 sky+ boxes in the house with an extra multi-room subscription every month. So i decided i wanted a new sky+ box with the increased memory and sky anytime feature to replace one of the existing sky+ boxes in the house. I presumed it would cost me €150 and no installation fee as it said on the website - how wrong was i!. I was told that it would cost me €150 for the box and an extra €75 installation charge??????? i told him that all i wanted to do was replace an existing box and it was simply a case of swapping over the cables and pairing up the card - why would i have to pay a €75 installaition charge considering i already have multi-room and sky world package. He said it was the current deal, their policy etc etc. So i asked to speak to his manager and some 20 year old management trainee sounding idiot comes onto the phone and he gives me skys policy etc etc. I pointed out that if i was a new customer that i would get free installation and i would not have to pay an extra 75. Considering i have paid sky thousands over the past 8 years or so, i said at the very least i should NOT have to pay another installation charge. I think he then lost it with me and he basically said that they try to entice new customers with this offer and basically they dont give a **** about existing customers (without actually saying those words). So i completely lost it and demanded to speak to his manager. Then an older guy comes on the phone and basically repeats the same old rubbish - end result i refuse to pay the installaition charge and hang up.

Conclusion - once they have signed you up, sky dont give a **** about you. I am so angry, if i didnt watch so much sport i would have cancelled my whole package on the spot.....
 

andykn

Well-known Member
That is pretty poor.

You can go into PC World and get an HD box for 150 quid and 60 quid install as an existing customer (and I think they waive the 60 quid if you have multiroom).

HD footie is great.
 

meath man

Active Member
thanks andy, can anyone on here confirm if that offer in available in the republic of ireland and if they waive the installation fee if you have multi-room?
 

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