Sky Complaints

Discussion in 'Sky Digital TV Forum' started by bigstuw, Jun 30, 2005.

  1. bigstuw

    bigstuw
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    Has anyone got an email address that I can send complaints about Sky to?

    Basically we have been charged extra for our 2nd box for the last 4 months as they claim it is not connected to the phone (it has always been connected), despite being informed twice on the phone that they can now see the box.

    After about a total of 4hrs on the phone in the last month and being passed from call centre to call centre we were informed that the box is showing an Error code 130 (any ideas anyone?) when it tries to open a phone connection.

    Why they couldn't diagnose this earlier I have no idea.

    We have now cancelled our sky multi-room, as despite sky taking ~£100 extra they now wanted £65 to get an engineer out, and would not consider taking the £65 out of the £100 they have already overcharged us.

    So anyone got any suggestions as to firstly what error code 130 is and secondly a decent complaint contact I can write a letter to?

    Thanks, Stuart.
     
  2. FMC

    FMC
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    Why no try Citizens Advice
     
  3. scitech

    scitech
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    Try [email protected]

    It won't be his lordship himself that will answer, but things tend to get done when you email him.

    If still no luck, go onto the Companies House website, pay £1 for Sky's most recent list of directors (you'd be surprised how many people have their home phone numbers on these records) and if there is a number for Jimmy Boy or any other Sky Exec, give them a ring on a Saturday or Sunday afternoon. Be polite and calm and you'd be surprised how the possibilty of having you phone the next weekend and the weekend after that will spur them into action :thumbsup: !

    Good luck.
     

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