I had sky+ multiroom installed in February this year with my exsisting Pace Digibox moved to the bedroom and the + box in the living room. About three months ago we got a letter saying that we had agreed to the 12 months contract....all boxes must be connected to a phone line....blah blah blah. I knew the upstairs box was not conncted as I had been intending to get a new extension line and fit it neatly...so I got the stuff and then forgot about it. A month later and the second letter arrived which gave me a kick up the backside so I installed the telephone extensions and checked to make sure the digibox saw a telephone connection, which it did. A couple of days ago another letter dropped saying they were charging me the full price of a second subscription due to the fact that I still did not have the boxes connected to the telephone lines I called up the technical support and spoke to a guy who said that thge letters were not very clear and that, even though the boxes ARE both connected and both see a telephone connection, they may have other problems that they would need to check. He looked at my account and said I had two issues, one was that the + box was not able to call back possibly due to a withheld number. This is true so he took me through the service menu to add the prefix to sort this. He then said that the second box had not made a succesfull call back since June this year(so it HAS been calling back!) so I checked all the lines and filters and then checked that the second box saw the line as busy whilst I was on the phone...and it did. He said he would send a cdall back and to ring them back yesterday...I did and they said it had still not worked. They are trying again and I have to call them back again today but they sayd the next step if this does not work is to get an engineer out and, if the box is faulty, it may incure a charge plus the double subscription charge will apply Everything else is working fine and and I am really annoyed about this. If an engineer comes out and simply decides it is the digibox I am going to have to buy a new box plus pay the extra subscription this month even though everything else is working OK and it is just the call back that is not working....and then what happens if I get a new box and this keeps happening..what are the chances of re imbursment from Sky? Has anyone else had this kind of problem ?