Sky call logging gets worse and worse

Discussion in 'Sky Digital TV Forum' started by willie shaw, Jan 21, 2008.

  1. willie shaw

    willie shaw
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    I now have about 3 years experience ringing these folks, It just gets worse and worse. Is this what happens when a co, gets a monoploy. 30 to 45 mins to log a call, everytime, My call was to ask them to come and replace two sky boxes and LNBs all to be paid in full by insurance, nearly 900 Euros worth.
    However I think ill cancel the whole thing and go with a local sat installer and take whatever stations i can get from him.

    Its really quite extraordinary. Especially as that annoying recording while on hold is asking for comments and ways to improve service. Am i the only one to suffer this total disregard for the customer ????
     
  2. Platelet

    Platelet
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    not really, this is what happens when you call a call centre - nothing to do with a monopoly, switch to cable and just watch it improve :D

    Don't see what the cost of the equipment has to do with anything though?
     
  3. willie shaw

    willie shaw
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    Well, the reason I mention the cost of equip was that it was a sales opp. for sky to replace all my gear at full list price , no offers etc.

    Im in the country so cannot get cable.

    After 1 hr on the phone I hung up and am writing to Sky today to cancel everything , They are unnelievable.
     
  4. Platelet

    Platelet
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