Sky+ box totally dead!

Discussion in 'Sky Digital TV Forum' started by Jules1975, Oct 26, 2005.

  1. Jules1975

    Jules1975
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    Our Amstrad PVR3 Sky+ box died last night. The Mrs was watching Eastenders and the screen went black, then it put itself onto standby and no amount of enouraging, button pressing, turning off at the plug etc can persuade it to work again. The hard drive makes occasional noises but doesn't actually do anything :suicide:

    I'm assuming it's a knackered hard drive and that I will have to have a replacement box (it's under guarantee, we've only had the thing 3 months).

    What I was wanting to know is whether there is any way at all of getting back the programmes on the hard drive? I'm guessing not :(

    Ah well, I can forsee a call to customer services to whinge and try and get some money off.
     
  2. paul1672

    paul1672
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    how weird is that,my box done exactly the same thing last night.....
    anyway,did you try the software reset?
    the following is what the sky engineer told me to do.
    just disconnect the plug (while its in standby mode) and then take out your subscription card.
    press and hold the backup button whilst also re-connecting the plug.
    keep the back-up button pressed in until you see three lights appear (message,online and remote) and then when they come on release the back-up button.
    wait 15 minutes and then turn on the machine again.
    should tell you to re-insert your card.....
    didn't work for me but i think i have a more terminal problem.
    could of been to do with me turning power off while the sky+ box was still on.
    hope that helps
    paul
     
  3. Jules1975

    Jules1975
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    Paul, we just had Customer Services on the phone telling us to do just that. No joy, it's knackered!

    We are getting a new one on Saturday.
     
  4. GJC

    GJC
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    My Sky+ Box froze around the same time too. I think my HD being nearly full was the problem even though it say 16% - 1hr programs 'failed' to record.
     

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