Sky+ Box Not Working ?? Help!!

Discussion in 'Sky Digital TV Forum' started by Del, Dec 11, 2002.

  1. Del

    Del
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    To all

    Problem as follows. A bit long>>>>

    Sky + box switched off for about 5 wks whilst doing some renovations

    Plugged it back in and got the " Software update do not unplug " screen.

    After update finished I switched of and switched back on the box...NOTHING.

    Put the Viewing Card Back in...Nothing

    Tried the old forced update trick....Backup;unplug;replug; hold:lights. Nothing........

    Unplugged the box for a couple of hrs and plugged back in..Nothing

    Checked both LNB cables with an older skybox....Worked no problem

    Double checked that I've connected the correct LNB Cable to the correct input at the back of the +digibox. Plugged in ..Nothing.

    Throughout all this all I've got is 2 Red lights( no green light) at the front of the box which at least tells me I've got the power working :)

    Checked that the scart was correctly plugged in to the digibox and TV

    There is also no response to the remote (Yes I Changed the batteries!!) Although if i pressed the select button on the box front panel the red remote light on the digibox would flash.

    As usual the box is now out of warranty.:mad:

    Ideas??? Any help or advise would be appreciated:)

    Del:)
     
  2. Starburst

    Starburst
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    Could be a corrupted software download.
    Now SKY own the software and since it's their property and you have NO SAY in receiving the updated software and any problems caused in that process would also have to be their responsibility.

    Give SKY a ring and explain the box had been unused while renovating and it's died after receiving the updated software.
    Ask them nicely how to wipe the units memory and update the software manually and tell them you will give it a go. Assuming it's the same method you have already done and you get the same results call them back and be prepared to escalate the matter to a supervisor pointing out the software update seems to have made the hardware unresponsive.
    They own the software so they are responsible for it:)
     
  3. Del

    Del
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    Starburst

    Thanks, will give it a go.

    Q. bearing in mind the the box is totally unresponsive, how can they wipe the units memory when it does not seem to be accepting any downloads?

    Del:)
     
  4. Starburst

    Starburst
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    They might not be able too but the first step is to do what CS tells you, there could be internal processes at work in the unit that give no external indication.
    The idea is to be co-operative and then be reasonable when you attempt to get an out of warranty support call due to their software causing the lockup.
     
  5. Del

    Del
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    Starburst

    Thanks for the reply

    <<....The idea is to be co-operative and then be reasonable when you attempt to get an out of warranty support call due to their software causing the lockup.>>>

    Point taken.

    Now for my best telephone charm.......;)

    Del:)
     
  6. Del

    Del
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    To all and especially Starburst!!

    Starburst was right, be co-operative and reasonable with the CS and you'll get what you want (well almost)

    After having a rather lengthy chat with a Sky+ Customer service supervisor, it was agreed as the box was literally a week out of warranty and in addition it "may be" a software download glitch, they will send an engineer this afternoon (13th) to have a look.

    Engineer came, fiddled around a bit and swapped the box for another.

    What a result. :) :D :D

    Thank you Starburst and Thank you Sky

    Del:)
     

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