Sebastalona
Outstanding Member
Just thought I would share this experience..........
Ordered Sky+HD on the 5th October. The account is under my name, but payment comes from my wifes account.
The sales person could'nt get their head round this at the time, but we eventually managed to place the order and given the installation date (today 15th).
Was told at the time that we would be called either the day before installation, or in the morning to inform us what time engineer will arrive.
No call on Tuesday, or this morning so I gave them a call. Expalained I'd had no call and because I have two kids couldn't wait in all day. The person I spoke to went to check, and after waiting 5 minutes on the phone was told my order had been cancelled TODAY because there were 2 accounts at my address!!! They had taken the payment however, and were in the process of refunding it today!!
I now have to re-order the box and probably wait another 2 weeks!! Absolutely bloody ridiculous. Surely all it would have taken was a phonecall TODAY to clarify everything was in order and then let the installation go ahead.
I am raging................
Ordered Sky+HD on the 5th October. The account is under my name, but payment comes from my wifes account.
The sales person could'nt get their head round this at the time, but we eventually managed to place the order and given the installation date (today 15th).
Was told at the time that we would be called either the day before installation, or in the morning to inform us what time engineer will arrive.
No call on Tuesday, or this morning so I gave them a call. Expalained I'd had no call and because I have two kids couldn't wait in all day. The person I spoke to went to check, and after waiting 5 minutes on the phone was told my order had been cancelled TODAY because there were 2 accounts at my address!!! They had taken the payment however, and were in the process of refunding it today!!
I now have to re-order the box and probably wait another 2 weeks!! Absolutely bloody ridiculous. Surely all it would have taken was a phonecall TODAY to clarify everything was in order and then let the installation go ahead.
I am raging................