SKY+ Activation from abroad

T

Tandoori

Guest
I live abroad and have bought a second hand SKY+ box (160gb PVR) and plan to buy a "Second hand contract" viewing card (sent to UK address). I will call SKY to activate the card with my UK mobile from abroad.

Does an unsubsidised/second hand SKY+ box have to be connected to a UK phone line to activate the viewing card and/or activate the recording function?

Any Help?

:lease:
 
I live abroad and have bought a second hand SKY+ box (160gb PVR) and plan to buy a "Second hand contract" viewing card (sent to UK address). I will call SKY to activate the card with my UK mobile from abroad.

Does an unsubsidised/second hand SKY+ box have to be connected to a UK phone line to activate the viewing card and/or activate the recording function?

Any Help?

:lease:

Sky customer Service have instructions not to activate any new (includes what are termed "econd hand" contracts) Sky+ or HD cards without the box having made a call back from the registered UK landline. Very occasionally people have managed to "blag" their way past this BUT not often.
 

ian-d

Active Member
Yep, very rare for sky to activate a subscription card (note the difference between activating and pairing) without a call back first.

Remember that subscription cards can be activated by a call back only, no need for a call to sky also, so if you have a friend who's able to setup the box and card at their home on your satellite dish and do the activation, then send to you, that would work.

Alternatively go through a supplier specialising in europe, but you'll pay a premium (annual charge) for this.
 
T

Tandoori

Guest
Yep, very rare for sky to activate a subscription card (note the difference between activating and pairing) without a call back first.

Remember that subscription cards can be activated by a call back only, no need for a call to sky also, so if you have a friend who's able to setup the box and card at their home on your satellite dish and do the activation, then send to you, that would work.

Alternatively go through a supplier specialising in europe, but you'll pay a premium (annual charge) for this.

Thanks. I'm trying to avoid the premium. Activation has to be done with my own box, right? Or can I use someone else's in the UK that is hooked up to a phone line, and then they call SKY with my box serial number etc.?
 
Thanks. I'm trying to avoid the premium. Activation has to be done with my own box, right? Or can I use someone else's in the UK that is hooked up to a phone line, and then they call SKY with my box serial number etc.?

Your box will need the card in it calling from a UK phone number, and will need pairing by Sky with a phone call if you want any Premium channels (Movies or Sports) or Sky+.

This is why those sellers are able to charge a premium - if it was easy they wouldn't be needed.
 
T

Tandoori

Guest
I'm back and have sky+. Thanks to those who posted replies.

So just want to close the loop for anyone else researching how to get and activate SKY+ from abroad. First of all, if you can afford it, pay for a professional in your country to sell you and set up the whole system and subscription. I've had loads of hassles and sanity-challenging-moments getting mine set up through my own efforts. I would not do it again. But it is possible.

If you live in the UK, with a SKY+ subscription and you're moving abroad, just take it with you and get a bloke to mount your dish. Keep your subscription at your UK address.

However, I've lived abroad for ages and wanted to set sky+ up from scratch. A year ago I bought a regular (non-recording) SKY box on ebay with a freesat card, and was satisfied with the free channels. But recently I've been so busy that I wanted the record my fav shows. So I bought a second hand SKY+ box on ebay and a 4 quad LNB (the old freesat system went into another room), and bought a 'second hand contract' Sky+ subscription using my UK address. The trouble is activating the SKY+, which must be done via a phone call back from the box itself in the UK, or using an expensive device to make disguised calls from abroad. I chose the call from the UK option. On a trip back to the UK I collected the second hand box and headed for a friend's with sky. Trouble is the box was dodgy, I'd been sold a dud. After weeks of researching how to get the box, card and all activated I nearly had a nervous breakdown. (btw the advice out there is often contradictory). However, I don't give up easily, and with the clock ticking away the hours before my flight back to country x, I found another sky+ box on ebay in my locality and bought it from the seller the same day. Meanwhile I received new information (still not sure if true) from someone claiming to be knowledgeable that 1. sky+ needs 2 call backs in a row to be activated, and 2. if you activate the subscription from someone's number who already has sky+ it can screw up their subscription. I suspected this was rubbish, but I didn't want to risk my friend's subscription. Luckily he had another phone line we could use. So we went through the process of activating the card and doing the 2 call backs from the new(er) sky box. Meanwhile time of flight departure was looming close. Messages on screen said the activation was successful. Yes!! But when I checked to see if the record function worked - error message. Panic. Called sky for help, they advised various tests and then did a full system reboot. Machine would not then start up again. Sweat was pouring down my back. Another dud? And because I had bought the machine second hand they refused to help any further. Machine finally came back on, still with recoding system error. Resigned to my failure I packed up the box and flew home. My technical credibility with my spouse seriously diminished.

Determined to try again once back home, I did another last hope system reboot and hey presto it worked. I finally had recording functionality. I couldn't believe it. My son and I danced around the living room with joy.

Now waiting for the satellite engineer to come do the wiring for the second room and additional cable for the sky+ (currently just have a temporary one through window) - trouble is he's cancelled on me twice already.

So a cautionary tale, pay to avoid the hassle if you can, and/or buy from very trusted sources only.
 

FRANTIC FRANC

Active Member
2 callbacks should always be done and it is best to leave the box switched on until the card pairs. Doing more than 2 callbacks will make no harm (in fact I sometimes do 5 or 6 on service calls.

Pairing is not always needed now as it automatically does it now but I have known it take a 12+ hours

Cheers, Franc
 

ian-d

Active Member
First of all, if you can afford it, pay for a professional in your country to sell you and set up the whole system and subscription. I've had loads of hassles and sanity-challenging-moments getting mine set up through my own efforts. I would not do it again. But it is possible.

Which is why companies like www.satone.tv exist :D - to provide the viewing card/digibox service for you, providing you have an installer in your country able to do the rest.
 

ian-d

Active Member
2 callbacks should always be done and it is best to leave the box switched on until the card pairs. Doing more than 2 callbacks will make no harm (in fact I sometimes do 5 or 6 on service calls.

Pairing is not always needed now as it automatically does it now but I have known it take a 12+ hours

Cheers, Franc

Never had a need for 2 callbacks unless it failed, which with Sky's callback service is often! Auto pairing has been useful, but does take a while, not good if your on the job and have to leave it 'not working' ;)
 

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