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Sky+ 2nd signal "unlocked"

Matt Higgins

Standard Member
Hi there

Recently had a few problems with my PACE Sky+ box, and I'm wondering whether it is down to the software update discussed earlier, or whether it's more likely to be the hardware.

I've had the box for about 15 months now, generally it's behaved ok. Recently though, we had get a new PIN number (just the once though) to watch something we'd recorded, and now we're getting failed recordings due to "no signal". I've looked at the settings, and sure enough, input 2 has no signal.

I guess this is why we can record whatever we're watching, but not the second channel.

We rang Sky up (38 mins, cheers for that) and they talked us through the usual reset etc with no effect - now an engineer is coming out tomorrow to look at the disk and cabling, but they reckon if it's the box, it'll be £65 to sort out.

Now if it's the software update, I assume there's no point in getting a new box (unless it's a new bigger disk one!!), but how do you think I should approach this with Sky? I've seen the reply from the Customer Services Manager on the other thread, should I keep this up my sleeve?

Thanks for any help or advice!

Matt
 

gavan

Novice Member
Matt Higgins said:
I've had the box for about 15 months now, generally it's behaved ok. Recently though, we had get a new PIN number (just the once though) to watch something we'd recorded, and now we're getting failed recordings due to "no signal". I've looked at the settings, and sure enough, input 2 has no signal.

I guess this is why we can record whatever we're watching, but not the second channel.

We rang Sky up (38 mins, cheers for that) and they talked us through the usual reset etc with no effect - now an engineer is coming out tomorrow to look at the disk and cabling, but they reckon if it's the box, it'll be £65 to sort out.

Now if it's the software update, I assume there's no point in getting a new box (unless it's a new bigger disk one!!), but how do you think I should approach this with Sky? I've seen the reply from the Customer Services Manager on the other thread, should I keep this up my sleeve?

Thanks for any help or advice!

Matt
You could try swapping the LNB cables between the two connectors at the back (power off first!). If the problem shifted to 'no signal on input 1' you'd know that it was something to do with the LNB/cabling. If it stays no input for signal 2 then it's somehow the box at fault - either defective hardware or possibly the bug manifesting itself.

Screwed up recordings arepart of the problems being experienced after the upgrade but generally a power-off should fix things for at least a short time.

cheers,

Gavan
 

Jack the lad

Novice Member
Matt Higgins said:
Hi there

Recently had a few problems with my PACE Sky+ box, and I'm wondering whether it is down to the software update discussed earlier, or whether it's more likely to be the hardware.

I've had the box for about 15 months now, generally it's behaved ok. Recently though, we had get a new PIN number (just the once though) to watch something we'd recorded, and now we're getting failed recordings due to "no signal". I've looked at the settings, and sure enough, input 2 has no signal.

I guess this is why we can record whatever we're watching, but not the second channel.

We rang Sky up (38 mins, cheers for that) and they talked us through the usual reset etc with no effect - now an engineer is coming out tomorrow to look at the disk and cabling, but they reckon if it's the box, it'll be £65 to sort out.

Now if it's the software update, I assume there's no point in getting a new box (unless it's a new bigger disk one!!), but how do you think I should approach this with Sky? I've seen the reply from the Customer Services Manager on the other thread, should I keep this up my sleeve?

Thanks for any help or advice!

Matt
Pretty sure you will find your hard drives gone. Happened to me a few weeks ago. Changed hard drive and viola :thumbsup:
 

Matt Higgins

Standard Member
Ok guys, thanks for the tips. Although Jack D, why would the disk still record on the channel we were watching if it had packed in?

I'll try swapping the cables round tonight though, and then look up the thread on swapping the hard disk. if the box is out of warranty, I don't suppose I have a lot to lose!
 

Jack the lad

Novice Member
Matt Higgins said:
Ok guys, thanks for the tips. Although Jack D, why would the disk still record on the channel we were watching if it had packed in?

I'll try swapping the cables round tonight though, and then look up the thread on swapping the hard disk. if the box is out of warranty, I don't suppose I have a lot to lose!
Very easy to do (very good instructions HERE) Takes 20 mins top :thumbsup:

Getting hold of the octaginal screwdriver thing was a pain though.
 

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