matrixcolin
Standard Member
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- Aug 6, 2012
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If you are contemplating spending hard earned money on an item such as a camera or camcorder, please note that Simply Electronics will supply you with "Grey Goods". This means that you have no warranty at all from the manufacturer - only Simply Electronics own 12 month warranty. Whilst this may cover most eventualities, it certainly has backfired for me. My Panasonic camcorder developed a fault during the first 12 months, but I was only able to prove this a few days after the period. Having rung Panasonic for advice, I learned that they would normally effect a free or cost assisted repair well after 12 months, but they were unable to do so as this was a "non-UK" camera. The camera needs a new lens assembly (£240) It transpires that Simply Electronics are not a UK registered company and so are not subject to Trading Standards. They are not interested in subsidising the repair to my unit.
Their web site does not let you know that you are buying "Grey Goods" when you get to the check out. Instead - if you dig deep enough through their pages you will get the gist that they provide their own warranty. (implying that there is no manufacturer's warranty).
Yes, the camcorder was cheaper than elsewhere, but in the long run it has turned out much more expensive. So, but at your own risk.
Cheers
Their web site does not let you know that you are buying "Grey Goods" when you get to the check out. Instead - if you dig deep enough through their pages you will get the gist that they provide their own warranty. (implying that there is no manufacturer's warranty).
Yes, the camcorder was cheaper than elsewhere, but in the long run it has turned out much more expensive. So, but at your own risk.
Cheers