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Silence of the Lambs Disc Problems

Discussion in 'Movie Forum' started by StevieStatic, Apr 1, 2005.

  1. StevieStatic

    StevieStatic
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    I've just tried to play my MGM 2 disc Silence of the Lambs Dvd and its got the dreaded cloudy, sticky discs.

    Does anyone know if i can still get them swapped by MGM ?

    I've searched on the forums, but the last mention i can find of the problems is almost a year ago.

    Whats really annoyed me is when the problems with the discs were mentioned ages ago, i checked them and they were fine, I go to play them now and :suicide:
     
  2. Miniholic

    Miniholic
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    The freephone number for the replacement scheme (0800 3898384) is still active, and there is another number in case you haven't received replacements (0800 0566550). It could be worth checking the second number to see if you can speak to someone before returning your discs.

    Hope this helps.
     
  3. StevieStatic

    StevieStatic
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    Thanks Miniholic,

    I knew about the first number but not the second, and i didn't fancy sending the discs off without confirmation that they are still replacing the discs.

    I'll give them a ring in the morning.

    I don't know how i managed to post this in the Bargain section :oops: it was ment to be in the Movies & Movie DVDs section :rolleyes:
     
  4. Marc

    Marc
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    wow i never knew about this, and ive just checked my discs for both sotl and terminator. they're also a right mess :confused: i too will be phoning this number!!

    edit: just phoned both numbers. the first tells you to send your discs to

    FREEPOST DVD RETURN

    is that a valid address???
     
  5. danjaq

    danjaq
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    Hey - my copy of Terminator (2-disc) DVD is due to turn up any day now from Amazon Jersey...could someone explain whether this problem affects this DVD please, thanks.
     
  6. Miniholic

    Miniholic
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    No Danjaq, you'll be fine, it's just the first batches that were affected. It was something to do with the inks used for the disc labelling, and the way in which they were stored at the distributers.
     
  7. Miniholic

    Miniholic
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    The adress is fine, it's a royal mail thing for business customers, You've been framed use it too. I was very wary about sending mine back.
     
  8. Marc

    Marc
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    well technically since i can't play them, and I cant return them to the shop as i bought them years ago, i'm not really losing anything by sending them out, but i know what you mean, i doubt they confirm or anything, you probably just receive new discs a month later..
     
  9. Stuart

    Stuart
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    Just checked mine and they are both FUBAR.

    Were any other titles affected?
     
  10. Lex

    Lex
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    I used the FREEPOST DVD RETURN address for my Terminator DVDs and it worked fine, in fact they came back within just a few days.
     
  11. captaineyecatch

    captaineyecatch
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    Theres a number of dvds that were knackered due to poor manufacture by Technicolor UK.
    These list is taken from the dvdforums - theres a huge thread about this problem.

    Note i dont think MGM/other are replacing the films apart from Terminator and Silence of the lambs.
     
  12. danjaq

    danjaq
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    Thanks mate.

    I also have: Never Say Never Again & Thunderball - what is wrong with these copies I have please?!
     
  13. Marc

    Marc
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    brilliant, i just checked my Dinosaur dvd and both discs are screwed. my copy of bound looks ok though.

    edit:my dinosaur dvd still plays fine despite being faulty. maybe my terminator and sotl ones will too, but i think i will still send them back as i'd prefer new copies.
     
  14. Miniholic

    Miniholic
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    Thanks for that list cap, just checked mine and both Casino Royale and Never Say Never Again are scrap. :(

    The only other one on that list in my collection is Thunderball, but that looks and plays ok - I bought it on release day so maybe it's from an earlier batch.
     
  15. Stuart

    Stuart
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    just checked my Rocky boxset and I've got 5 new frisbees :(

    Surely we have trading standards on our side so we can get these replaced.

    Has anyone had any joy in getting any other titles replaced.

    PS I've got a few more titles from that list, that I haven't checked yet.
     
  16. Tejstar

    Tejstar
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    i just just cleaned my discs with a damp cloth and the problem went away. It hasn't come back since!
     
  17. danjaq

    danjaq
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    Could someone explain what these 'problems' are with these discs are please, and what I should be looking out for with my copy of Thunderball and Never Say Never Again.

    Thanks.
     
  18. Tejstar

    Tejstar
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    On the disc there will be a sticky layer which means the dvd laser cannot read the film properly. Without cleaning the disk you may notice 'blockiness' and it some points it may refuse to play the disc and just freeze up.
     
  19. danjaq

    danjaq
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    Thanks 'Tejstar'
     
  20. StevieStatic

    StevieStatic
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    I've just checked my Terminator discs and they'e had it as well :(

    The suface of the discs look cloudy and are slighty sticky to the touch.

    Hope yours are ok !
     
  21. StevieStatic

    StevieStatic
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    Tejstar you beat me to it :)
     
  22. Marc

    Marc
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    well i got a phone call on Monday from Technicolor after leaving my details on the answering machine that picks up on the 2nd number, confirming that they are still offering to replace the affected Terminator and Silence Of The Lambs discs. So i boxed mine up and sent them back, now it's Thursday and i have my replacement discs already :thumbsup: along with 2 brand new dual amaray cases which im sure will come in handy :D
     
  23. ash2004

    ash2004
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    Hi,
    I have heard about this problem for the first time....and I have SOTL, T2 and Annie Hall DVDs from the list mentioned above.

    Can someone describe exactly what should I check? Should I touch and check the playback surface for stickiness?? Apart from that, if the playback surface 'looks' normal shiny scratchless, does it mean these discs dont have a problem??

    By the way, I bought SOTL 3 weeks back, while T2 and Annie Hall 6 months ago....

    Thanks...
     
  24. StevieStatic

    StevieStatic
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    Hi Ash2004,

    The SOTL and T2 discs that were affected were the first pressing ones in the cardboard digipacks, so if you bought SOTL a few weeks ago and T2 6 months ago they should be fine, i'm not sure about the annie hall.

    The affected discs have a cloudy look to the shiny side and are slighty sticky to the touch.

    if the surface of yours look normal "Shiny and Scratchless" then they should be fine.

    Hope yours are O.K.
     
  25. ash2004

    ash2004
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    Thanks a lot Stevie....I think my DVDs should be fine then....!!
     

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