Signal problem on iPlayer

Discussion in 'Satellite TV, Sky TV & FreeSat' started by Darbyweb, Jun 25, 2003.

  1. Darbyweb

    Darbyweb
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    Had our iPlayer for a couple of weeks - very happy with it except for EPG. Even browsing net via ISDN is quite acceptable.

    Problem is two of channels have a cr*p signal strength 30% ish, which results in only half a picture and no noise.

    These are CBeebies and BBC4 - i cant find a problem on any other channels - all are 70%+.

    Has anyone got any suggestions. Its a new Wideband hi-gain loft mounted Televes Aerial. - We have line of site to the Sandy transmitter, and anologue signals are good (except C5).

    I've pulled the plug on the iPlayer, let it retune etc. but to no avail. I'm fairly sure we had CBeebies to start off with ?


    Dean.
     
  2. Fernsehman

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    Type your postcode into THIS page and look at the coverage report.

    If that's OK then there's a chance that your cable is not a continuous run of double-shielded coax. Any joints or wall plates in the line could affect spot frequencies, although I would have expected it to affect the entire mux of programmes. As you say it doesn't, perhaps your receiver is faulty. Test it at a friend's house.

    Another possibility is that your signal is too strong and you need an attenuator. If that's thecase then it will probably have tuned in some "ghost" channels - BBC1 twice for example. I'm guessing, of course, but maybe it will prompt some other ideas.

    Fman
     
  3. Darbyweb

    Darbyweb
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    Postcode says YES to everything.

    I will run another length of CT100 down and try it again.

    It runs through a Labgear distribution amp, but this shouldnt be causing a problem.


    Dean.
     
  4. Tenex

    Tenex
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    I have a Netgem with very poor reception on ITV channels only (in this thread http://***********/fk7x ). Surprisingly changing the positioning of the Netgem and isolating from other items (VCR) seems to have improved things.
     
  5. TheSeer

    TheSeer
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    These are CBeebies and BBC4 - i cant find a problem on any other channels - all are 70%+.

    Hello Dean,

    I have exactly the same problem. All other channels except Cbeebies & BBC4 are OK. Most channels have a signal quality of 60 - 70% and strength of around 40% and the NetGem produces a perfectly good picture.

    But with Cbeebies & BBC4 (both of these come in on channel 46), the NetGem shows a signal of around 5% and gives me a 'bad signal' message. The really strange (& infuriating) thing is that if I use my Nokia 221T, then this has no problems picking up Cbeebies & BBC4 and shows a signal strength of aorund 66%. So, the Netgem should be picking these up.....

    I've done all the obvious things like make sure that the cable from the socket is screened, I've also made sure that the socket itself is also screened. But neither of these has resolved my problem.

    I'm now thinking that it maybe a fault with the NetGem and so am considering taking it back to John Lewis.

    Please let me know if you have had any success with your problem.

    Ensuring adequate signal strength with Freeview seems to be a bit of a black art.

    Rgds

    TS
     
  6. Darbyweb

    Darbyweb
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    I'll let you know - i did have an initial response from Netgem asking for further details. I've provided these but no further response.

    I shall have to remind them tonight !!



    Dean.
     
  7. lucien

    lucien
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    Tried to explain your problem with Pascal pde@netgem.com

    Precise questions and you get clear answers!

    (Give us feedback)
     
  8. Darbyweb

    Darbyweb
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    You should also find that Community channel and bbc radio stations in same multiplex dont work either.
     
  9. Darbyweb

    Darbyweb
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    Dissapointed to find that Netgems Customer service is non existent.

    Here's my emails todate on the subject



    ----------------------------------------------------------

    Thanks for your reply customer.service....

    It unfortunately does not help me solve problem.

    Are you saying that the Digital TV Transmitters are faulty.

    Can you suggest a remedy - i was asked to provide further information to assist you - i feel a one line 'not our problem' reply is not really satisfactory.

    By the way my name is Dean not client.

    I'd be grateful if you would take a little more time to HELP me, as that is what customer support is for !!

    Otherwise i'll have to send back a faulty to get my money back

    Thankyou for taking your time to read this



    Dean Barrett.



    -----Original Message-----
    From: customer service [mailto:customer.service@NETGEM.com]
    Sent: 08 July 2003 15:35
    To: Alison Barrett
    Subject: RE: iPlayer signal problem


    Dear client,

    It is not due to the i-Player, it is a problem with the TV transmitters.

    Best regards

    Netgem customer service


    -----Original Message-----
    From: Alison Barrett [mailto:alison@webworking.co.uk]
    Sent: jeudi 3 juillet 2003 19:34
    To: customer service
    Subject: FW: iPlayer signal problem


    Havent received a reply to this - can you please let me know your
    findings.



    -----Original Message-----
    From: Alison Barrett [mailto:alison@webworking.co.uk]
    Sent: 25 June 2003 19:44
    To: customer.service@NETGEM.com
    Subject: RE: iPlayer signal problem


    Hi

    Yes - signal so bad that can only see squares on part of the screen and
    black on the rest, same time sound breaks up.

    These are results recorded :-

    BBC4
    Quality - 39%
    Stength - 33%
    BER - fluctuating 7.21 to 12.2
    SNR 16.0db fluctuating

    CBeebies
    Quality - 39%
    Stength - 33%
    BER - 12.85
    SNR 18.5db

    1Xtra
    Quality - 40%
    Strength - 0
    BER - 17.25 to 18
    SNR - 17db

    Did a quick run through all channels - this is quality and this reflects
    picture and sound - anything above 50% was ok - marginal 40%'s and below
    breakup of sound and picture.

    1 - 75%
    2 - 76%
    3 - 69%
    4 - 70-68%
    5 - 51%
    6 - 67%
    7 - 76%
    Travel - 81%
    History - 80%
    14 - 70%
    QVC - 51%
    TV Travel - 52%
    The Hits - 84%
    UK Bright ideas - 84%
    FTN - 84%
    TMF - 83%
    CBM - 84%
    Bidup TV - 51%
    CBBC - 76%
    News24 - 76%
    ITV News - 70%
    Sky News - 80%
    Sky SPort News - 80%
    BBC Parliment 39%
    BBCi - 52%
    Free2Plat - 84%

    Radio Stations

    Radio 1
    Strength - 0
    BER - 1.346
    SNR 17.9db

    Radio 2,3,4 - all ok
    1Xtra, 5Live, 6 & 7 - all broken up.
    BBC Asia - 33%

    Hope this is sufficient information, if you require anymore please let
    me
    know


    Thanks


    Dean Barrett




    ----Original Message-----
    From: customer service [mailto:customer.service@NETGEM.com]
    Sent: 25 June 2003 17:10
    To: Dean Barrett
    Subject: RE: iPlayer signal problem


    Hello Dean,

    when you are saying "unwatchable", do you mean that you have no signal
    at all for these channels, or a signal that is so bad that you can only
    see squares?
    Moreover, can you please confirm that you are not able to see any
    channel from the same mux as BBC4 & CBeebies (Community Channel, as well
    as all BBC radios)?

    A 30% signal level does not mean anything: you can have such a signal
    level, and a perfect image displayed.
    Can you please go to the TV SIGNAL page of your i-Player (MENU - MY
    PLAYER - HELP - DIAGNOSTICS - TV SIGNAL) and send us back the Quality,
    Strength, BER and SNR values that you can observe on these channels?

    Thanks in advance for your answers.
    Regards,

    Netgem Customer Service

    -----Original Message-----
    From: Dean Barrett [mailto:dean@rolec.net]
    Sent: mercredi 25 juin 2003 11:44
    To: support
    Subject: iPlayer signal problem


    Hi

    My iPlayer is working great except i seem to have lost the signal to a
    couple of channels - CBeebies & BBC4 have both become unwatchable with a
    signal level of 30%ish - other channels all show 70%+.

    I'm sure these channels worked originally.

    I'm in a postcode which confirms i will get all channels, i've fitted a
    new telves Wide Band High Gain loft aerial and have line of site to the
    nearest transmitter (Sandy, Bedfordshire)


    Thanks



    Dean Barrett


    ----------------------------------------------------------


    We'll wait and see if i get another reply :)



    Dean.
     

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