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Shure & ebay = warranty?

Discussion in 'Headphones, Earphones & Portable Music' started by b0rk, Oct 31, 2005.

  1. b0rk

    b0rk
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    Hi there,

    Bit of a random question - I'm very very tempted to buy a pair of Shure E4Cs from an ebay seller - http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=5825052489
    He has sold loads of them and is based in the US. The phones are new - does anyone have a clue if Shure will honour the 2 year warranty on these babies?

    I've read in a couple of places that E4Cs crack every now and then so really want to be covered:)

    Thanks!
     
  2. Greg Hook

    Greg Hook
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    No idea on Shure, but for other new items I have been interesting on buying on Ebay I contacted each company who said anything sold on Ebay would not be covered under their warranty. Might be different for each company though.
     
  3. shahedz

    shahedz
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    i would drop sure customer services an email asking. the warranty is really important on shures as the left channel for some reason has to cut out on the E2Cs for a few people
     
  4. BenW

    BenW
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    Try looking on 'mobile fun' for shure earphones as they come pretty close to ebay prices
     
  5. doctorjuggles

    doctorjuggles
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    I bought my Shures from the US and I've had them replaced once before by Shure UK, who were absolutely brilliant and couldn't have been more helpful.
     
  6. nabby

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    I'm just in the process of returning some E3Cs that I got off ebay. I emailed Shure and their customer service team were very helpful. I'm sending them my paypal receipt along with the headphones so hopefully they'll fix them/replace them. I bought them back at the end of April this year.
    I'll post the results...Shure told me the turnaround is about a week when I called to get the returns authorisation number.
     
  7. nabby

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    I just got mine back.

    And they only went and replaced them with a brand new pair, in a brand new box complete with a new case and new rubbers/foams :thumbsup: And to cap it all off, they sent them by Parcelforce courier.

    nice one Shure!
     
  8. Matt Horne

    Matt Horne
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    Idealsound on ebay are authorised Shure retailers.. I also had mine replaced when I popped one of the small paper plugs in one phone..

    Top service from Shure!

    Matt
     

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