Smiffy 2
Prominent Member
I am sorry if this is posted in the wrong thread but I am at a loss what to do here.
I purchased a top of the range LG blu ray home theater system just on 3 years ago. Up until about 8 months ago it was working perfectly and I would have recommended it to anyone.
Then I noticed that one disc that I had purchased and was watching for the 1st time froze at a certain point during playback. I took the disc out, made sure it was clean (it should have been it was brand new!) and played it again. Stopped at exactly the same point. I then put the disk in my ps3 which played it perfectly and thought no more of it.
A few months later the same thing happened with another new disc. I did exactly the same thing again (with the ps3) and again it played without a hitch. Thought it was a bit strange, but carried on using the LG system because all of my other blu rays had played perfectly well (and still do to this day).
Things came to a head just after Christmas when my wife bought me the new Sweeny blu ray as a present, along with The Bourne Legacy. The Bourne Legacy played perfectly. No problems. But the Sweeney disc froze about 30 seconds into chapter 19. Here we go again!! We tried it 2 or 3 times and every time it froze at the same point as the first. My wife took the disc back to the shop and changed it for another copy. Put it in the player and at exactly the same point, this one froze as well. I immediately contacted LG customer support who suggested it was a firmware issue and advised me to download the lastest update, which I did. Put the Sweeney back in, expecting it to play, but no...at exactly the same point in the film (30 seconds into chapter 19) it froze again.
On to LG again to say that the update hadn't made any difference, they now suggest it might be an "optical drive fault". I then commented that if it was an optical drive fault, how come the other discs I have in my collection (about 60 or more) play perfectly well but it's only these few that give a problem and the guy couldn't give me an answer, stating that I was right, it wasn't an optical drive fault.
My wife had also pre-ordered the new Skyfall blu ray for me for my birthday which arrived earlier this week. Great. But would it play properly???? Nope! Put it in the player and I get a warning that my machine needs a software update to play the disc. BUT THERE IS NO LATER SOFTWARE UPDATE AVAILABLE THAN THE ONE I HAVE GOT!!
Now LG are saying that it was most probably a US region A disc I was trying to play. Not true! It's a pukka copy purchased from Tesco!
They are now saying it's most probably a firmware issue but have no plans to introduce a newer firmware for my player but "may do" at some future point in time!
So I am left with a very expensive LG home theater system that won't play certain discs until LG decide to update their firmware and may not do at all!
I know I have had the system for 3 years, but as I say...it was their most expensive system at the time costing around £600.00. Should I expect more than 3 years use out of it???
I'm sorry for the rambling post, but I am beginning to get very annoyed at LG's stance.
Rob
I purchased a top of the range LG blu ray home theater system just on 3 years ago. Up until about 8 months ago it was working perfectly and I would have recommended it to anyone.
Then I noticed that one disc that I had purchased and was watching for the 1st time froze at a certain point during playback. I took the disc out, made sure it was clean (it should have been it was brand new!) and played it again. Stopped at exactly the same point. I then put the disk in my ps3 which played it perfectly and thought no more of it.
A few months later the same thing happened with another new disc. I did exactly the same thing again (with the ps3) and again it played without a hitch. Thought it was a bit strange, but carried on using the LG system because all of my other blu rays had played perfectly well (and still do to this day).
Things came to a head just after Christmas when my wife bought me the new Sweeny blu ray as a present, along with The Bourne Legacy. The Bourne Legacy played perfectly. No problems. But the Sweeney disc froze about 30 seconds into chapter 19. Here we go again!! We tried it 2 or 3 times and every time it froze at the same point as the first. My wife took the disc back to the shop and changed it for another copy. Put it in the player and at exactly the same point, this one froze as well. I immediately contacted LG customer support who suggested it was a firmware issue and advised me to download the lastest update, which I did. Put the Sweeney back in, expecting it to play, but no...at exactly the same point in the film (30 seconds into chapter 19) it froze again.
On to LG again to say that the update hadn't made any difference, they now suggest it might be an "optical drive fault". I then commented that if it was an optical drive fault, how come the other discs I have in my collection (about 60 or more) play perfectly well but it's only these few that give a problem and the guy couldn't give me an answer, stating that I was right, it wasn't an optical drive fault.
My wife had also pre-ordered the new Skyfall blu ray for me for my birthday which arrived earlier this week. Great. But would it play properly???? Nope! Put it in the player and I get a warning that my machine needs a software update to play the disc. BUT THERE IS NO LATER SOFTWARE UPDATE AVAILABLE THAN THE ONE I HAVE GOT!!
Now LG are saying that it was most probably a US region A disc I was trying to play. Not true! It's a pukka copy purchased from Tesco!
They are now saying it's most probably a firmware issue but have no plans to introduce a newer firmware for my player but "may do" at some future point in time!
So I am left with a very expensive LG home theater system that won't play certain discs until LG decide to update their firmware and may not do at all!
I know I have had the system for 3 years, but as I say...it was their most expensive system at the time costing around £600.00. Should I expect more than 3 years use out of it???
I'm sorry for the rambling post, but I am beginning to get very annoyed at LG's stance.
Rob