Should I escalate my complaint to the financial ombudsman

That might not be wise though; we're told that scattering multiple credit (including cards) applications can adversely affect credit rating, meaning limiting successful applications to more expensive services.
 
That might not be wise though; we're told that scattering multiple credit (including cards) applications can adversely affect credit rating, meaning limiting successful applications to more expensive services.

Immaterial whether it is wise or not, that has no bearing on whether the OP has a complaint or not.

He doesn't - as yet - have a deadlock complaint; its not yet 8 weeks. Once the 8 week point is reacged, if there is still no satisfactory outcome, the OP needs to obtain a final response, or deadlock letter. A company has a further 14 days to provide this. At this point, having established that one has exhausted all reasonable avenues, can one complain.
 

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