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Should I buy a TV On-line?

Discussion in 'Televisions' started by bazzae123, Aug 21, 2003.

  1. bazzae123

    bazzae123
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    Should I buy on-line or go to my local store to purchasing a TV. The only issue I have with buying on line is if I need to get the unit replaced due to a unsatisfactory TV being supplied (the lottery Game). Is it easier to go to your local store and create, or do it to a faceless individual on the end of a phone. In either case, who is responsible for getting the TV back to the supplier? Hopefully this shouldn't arise but just in case.

    Empire Direct may be a choise.

    Bazza
     
  2. Robbie34

    Robbie34
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    I ordered a new Toshiba TV from an internet supplier and cancelled after three weeks as they were unable to tell me when it would eventually arrive. I then ordered one from a local TV specialist store - I had to pay a bit more - and they got me one within five days, delivered it and set it up, and gave me a five year guarantee which was included in the price.

    Many people on here have had excellent service from internet suppliers, according to their posts, so you will really have to take a chance.
     
  3. GadgetObsessed

    GadgetObsessed
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    I bought my PD30 from Comet on-line (over the phone)

    The service has been excellent. They were very good over the phone (actually phoned me back when they said they would!) and gave me a direct number to contact them on to avoid the queue. Price was the cheapest of anywhere that actually had it in stock and it was delivered when promised by 2 delivery men. i.e. not like some companies who expect you to help them carry the TV!

    The first set was faulty and they replaced it after 1 week - no hassle or any attempt to get an engineer to verify the fault. (To me handling issues like this is the true test of customer service.) The second TV was only slightly better wrt to the fault (it is a feature of the set) but had MUCH better picture quality overall. This shows what a lottery CRT purchasing can be (not Comets fault) as I would not have rejected the first on picture quality alone as only now I have the second set do I know what the picture really should be like.

    I have an Avia test disk which I could have used to check the set on delivery but I wonder if this just makes you an AV hypercondriact. i.e. with the test patterns I can see that there is a convergence problem in the very bottom right hand corner of the set, but try as I might I cannot see it during normal viewing. I don't want to change this set though given the variance in PQ.

    Its worth paying the extra £12 for them to set it up for you as the TV weighs 90kg!

    However I personally would NEVER order from any internet co. that did not have stock of something at the time of an order.
     
  4. dtsrules

    dtsrules
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    Ordered off the internet (unbeatable.co.uk) and had a problem it took 3 months to get it sorted.

    Ordered from a local store (soundandvision) and had it swapped in a week, this is faulty and my new one is coming tomorrow.

    Local stores may be cheaper but you can go in and cause a fuss to get your problem sorted.
     
  5. porker

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    I have ordered a Sony KP44PX2 from Comet online as cheap as anyone I could find on the net. Ordered it yesterday (Wednesday) and they offered to deliver it tomorrow (Friday)!! This didn't suit me so they are delivering it on Sunday instead. :clap:

    That's bloody quick service if you ask me.
     
  6. bazzae123

    bazzae123
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    I also looked at Comet for a PD30. I can get it £83 cheaper from Empire direct but I'm not sure. I like the convenience of having a local point of contact. But then agian £83 is quite a bit of money.

    Bazza
     
  7. Lancia

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    Last Monday I ordered a Sony KP44PX2 from Empire Direct. Didn't get processed till Thursday but arrived Tuesday this week - I'm very impressed. They also had it cheaper than anywhere else as it was in their sale - £1200!!! - bargain.

    Anyway, all came working but there is always the question with online stores about returns but I've read that Empire Direct aren't too bad for this but it can be a bit of luck of the draw.
     
  8. mike25

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    Why don't u get comet to price match it. That way u get the price u want and buy it locally. Or get a close match. I know empiredirect have a good reputation and personally i wish i bought from them instead of my local panny shop.

    I mean I ordered a 28pB50 and cancelled after 4 days since i changed my mind and they didn't charge for admin. They are not pushy at sales and are quite happy to pricematch even though they have low prices. Its a shame i bought elsewhere cos my 5 year guarantee is not worth much since its only a parts/labour and an allowance towards new set not new for old. So I've spent another 130 for a proper 5 year warranty and paid 1275 for the set in the shop. Thats about 240 extra, a few weeks ago. However it's always wiser buying on visa.
     
  9. twotonemark

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    We pre-ordered a new Tosh28zh36 from Empiredirect and when it eventually came we weren't happy with it. Called them next day and they arranged an engineer within 48hrs to call us. He arrived a week after the delivery of the tv. He reported it was faulty. Empire replaced it and collected the faulty set 6 days after the engineer. It is faulty and phone empiredirect the next day(today) to say its faulty and we want a refund. They said "ok and we're sorry the TVs have been faulty". Their arranging a courier to pick up the tv then complete the refund.

    They arranged and paid for the collections. We are now deliberating as to what tv we buy next that won't buzz and has a good picture and we will mostly likely buy it online to save money.

    Hope our story helps.
     
  10. museumsteve

    museumsteve
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    I ordered a Tosh 36ZP38B from Krish by email (as I know them) and everything seemed fine. RRP was/is £1999 and they quoted £1400+ delivery :) excellent. Nextday they rang to say it would be one days delay and the price went up to £1600 haha..no thanks.
    I got online and went to tvandvideodirect.com, ordered one (said in stock) at £1418 incl delivery...it arrived the next day at 9.45am :) lush. I did make one call to them to check the next day delivery wouldn't be a problem and the guy there (Erioc) was great, polite and helpful and even took the time to thank me for the business :)
     
  11. museumsteve

    museumsteve
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    should add that Toshiba's Camberley (headquarters) is less than a mile from me so I'm not too fussed about warranty issues..that helps :)
     
  12. mike25

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    For just £1424 the 36" with DVDplayer and video is available form robertsons online including delivery. I always use pricerunner. But only order from internet from a decent company. Sometimes Cservice is more important than price alone. So u get what u pay for stands. But i would rather ask a good supplier match the cheapest price or come close to it. Always use visa covers for accidents, suppliers not delivering etc
     
  13. blindlemon

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    Buy it from your local store (preferably John Lewis or HOF as they give a 5 year guarantee and have a good reputation for customer service) then use their price match to match against http://www.tvandvideodirect.com/

    Alternatively (or maybe as well!) use a Barclaycard to pay for it then claim back the difference using Barclaycard's Price Promise. That gives you 60 days to find the best price anywhere in the UK - including internet-only retailers:)

    (edited 6 times for typOs as I'm a perfwectunist!)
     
  14. uczmeg

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    My feeling is don't order anything online that is difficult to send back.

    I bought my 36" Philips from Robert Whyte had problems and have had no joy moaning to them as I'm just at the end of a phone or an email.

    If you have a problem on something expensive, an online retailler can ignore you easily.

    If you go into an uncooperative shop on a busy Saturday afternoon and complain loudly, they are often very keen to sort out your problem....

    Cheers
    Marc
     
  15. bazzae123

    bazzae123
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    blindlemon,

    Thanks M8,

    I've never heard of "Price Promise" from Barclaycard but it sounds great. I checked out there Web site and can't see any problems about using the Internet to price promise. It now looks like I'll get it from Comet and get the £83 difference from Barclaycard. Nice one M8.

    Bazza
     
  16. lynx

    lynx
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    I don't recomend it , a television is not a good example of buying online.
     
  17. Anastie

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    I was in House of Fraser yesterday discussing with the manager a price promise on a Panasonic 36" PD30 he confirmed that they would price match a "Walk in store, E.G. tvandvideodirect" but I would have to pay extra for the 5 year guarentee that they would normally have for "Free".
    So how do some of you get the guarentee included in the price promise? They wanted an extra £125 which is reasonable but if I can get it included all the better.
     
  18. Matata

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    I happily bought my TV online, saving about £500 in the process (compared to Dixons/Currys etc.)

    I figured if it was faulty or needed to go back, whoever I bought it from would have to come out and either repair it or take it back, so it made no difference if they were 2 miles away or 200 miles away.

    As it turned out, the TV was perfect and I spent the savings on a holiday :)
     
  19. mike25

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    Bazza

    Read the small print.
    U wont be able to if comet already offer a pricematch. So u need a retailer that doesn't offer that. No point ordering from empiredirect if u won't to use the price promise from barclays.
    Buy from a retailer then price promise with online store in 60 days ..by that time the price would be around 900ish.
    It better to buy 5 year from barclays if u use the price promise...support the company who offers the benefits i say...its only £135 and incl new for old....my shop 5 year wa a rip off although it was free i bought the TV thinking of the FREE 5 year warranty. I've not lost out since Bclays will help out...If they honour the price promise. I mean I'm still waiting...they ask u a lot of questions...don't lose recepits.

    seems like the cheapest is now 1093 it was 997 a week ago....bazza hope u saved the printout.
     
  20. bazzae123

    bazzae123
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    Thanks Mike,

    I haven't ordered it yet, I'm off on holiday next week so I can think about the options. I decided on the Panny 32" and with the money saved from the 36" I'm now looking at a decent/budget surround set-up (see posts in other forums on this site). I tried to call Barclays the other day to discuss the price promise so I know what to expect but they only open Monday/Friday. I didn't want to pay over the odds and find out I couldn't claim any monies back. I think at the end of the day I will buy from Comet on line and then price match against Empire direct. I know JL offers a 5 year warranty but I think its somehow included in the price because if you price match against somebody else they don't give you the 5 year warranty, you have to pay for it. Anyway, like you said, I think I'd go with Barclays anyway. I would first get a years warranty form the Manufacturer and then if you use a Platinum card I get a extra 2 years form Barclays on top of that.
    I've read the T&C on Barclays site and can't see any problems with this arrangement. If you know different please let me know.

    Bazza
     
  21. mike25

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    With A Platinum card..I have one...u used to get an extra 2 years but a year ago Bclays decided to have the same warranty one gold, std and platinum. Now u get 1 extra year so total of 2 years inc manufacturers. So its best to pay an extra 135 for 5 year with bclays...u get new for old and its from Dom/Gen. Or u could go to Dom/gen and get 5 year new for old and accidental damage for £175. Just make sure the retailer u use does not offer pricematch otherwise bclays will....and i have the claim form...will Not pricematch with empiredirect.

    Good luck and wise decision.
     
  22. bazzae123

    bazzae123
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    Mike,

    It's funny that, I thought it was also one year form about 12 months ago so I called Barclays to check and the woman on the other end of the phone said I would get 2 years with a Platinum. I checked there web site again and could find no mention of 2 years, all links pointed to the one year agreement. I though I would phone Barclays again to clarify but I think its only one year as you said.

    Bazza
     
  23. lead

    lead
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    I was browsing through Comet one day and noticed they sold Loewe TVs, so I asked for a price on the Mimo32" - £1399. I asked if they would price match an internet price of £1089 - they said no. I opted for the lower price.

    I also got 'buy now, pay in 12 months' on the TV. So if I have any problems with it in the next 12 months and the on-line retailer isn't any help, I can get the finance company involved. :D
     
  24. DpM

    DpM
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    Mike 25 how do I contact these guy's as I would like to get the 36" pd30 from comet online as they price match any online store, but their extended 5 year is £379.99 and is only parts and labor :eek: . The Dom/gen sounds like the way to go for me.


    Thanks

    DpM
     
  25. mike25

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    Goto

    domgen.co.uk Not sure what the warranty price is for 36" though its 170 for 32"

    Just checked its still 170 for 36" thats not bad...just ring to confirm and save some dough.
     
  26. davej

    davej
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    Unfortunately I have to counter-balance the good reports about Comet on-line here with my own experience, it doesn't always go so smoothly. I got my PD30 on Saturday but it suffers from both the "black crush" problem and a "dirty window" effect. Being a bank holiday weekend I couldn't contact the relevant people until Tuesday morning when I got passed from the Service Centre to Customer Support who told me their "2nd line" would call me back. Two days later when I rang to find out why there'd been no call they passed me back to the Service Centre and they're sending an engineer out on Monday, presumably to check I'm not imagining it. Which means I'll be taking a day off work for a ten minute engineer's visit before further time off for a replacement set to be delivered. I'm not overly impressed! (I'd be tempted to go for a refund but as they broke my old TV stand when they delivered the new set I've no way of putting things back as they were!)

    Dave Joice
     
  27. CodeThief

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    Mind me asking who this was?

    Dave
     
  28. CodeThief

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    Anyone noticed the fact that the PD30 has gone up about £200 in the last couple of weeks?

    Dave
     
  29. mike25

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    Yep, I thought the prices come down not go up.
    More demand than supply with Panny choking supply and dealers asking for higher prices.
     
  30. morettat

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    I can never understand why anyone would buy a TV from anyone other than John Lewis, unless of course they don't live near one.

    They will price match any walk-in shop and give a free 5 year guarantee.

    I bought a Panasonic TX28PS1 from them last week:

    - they price matched Techtronics at £378
    - included 5 year guarantee
    - gave me free Panasonic Freeview box, honouring their promotion without argument
    - when it arrived there were scratches on the cabinet, but they said I could use it until they could get me another one in 3 days time
    - when that came on a Saturday morning there were problems with the tube. Without argument, that same afternoon they got 2 staff from the TV shop floor in a van to collect another TV from their warehouse and bring it to me at 4.45pm on a Saturday

    Now tell me anyone else - store or online - that would provide that level of service. I almost feel guilty that I got them to price match!
     

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