Albion
Novice Member
Hello can anyone help with this.Below is my enquiry to SKY,and later their reply,which to be honest is next to useless and does'nt address my problem at all.Can anyone tell from their experience whether it is the dish (LNB I beleive its called) or the Digi box.I have been informed that dishes are more prone to faults than receivers.If its the receiver I can just buy a new one,if its the dish then I suspect I need a Sky engineer up to realign and fix the dish.Just would like to know before I commit to an engineer.We've had SKY Digital for almost as long as its been available and the dish and box are the same ones as originally installed.We do not have SKY+.
Any help appreciated.
Enquiry :
I believe I may have a serious fault either with my Panasonic Digital Sky Receiver or my Sky Dish. Symptoms are as follows: 1)Persistent and Continual failure for the remote to obtain any channel.All I obtain is blue screen with the channel info I am trying to access.I get the same result whether I operate the remote or the receiver buttons. 2)To emphasise,this is continual and results in us having to turn off the power to try and access the service again.It then involves a period of inactivity (no sound,no response to channel selection) before being able to start watching again. 3)This routine will continue throughout the whole day.Quite often 2 or 3 times in succession.Changing channels is a lottery,as this is the most likely time for the fault to occur. 4)On occasions we are only able to obtain channels by manually inputting the channel number,as no channel menus are displayed at all.This however is not a guarantee that the channel will engage,and so again we have to turn off the power. 5) Furthermore there can be associated and frequent digital freezing and breakup,although this is transient it is can be ongoing and persistent. I would appreciate your comments.Would we need to contact our nearest Sky Dealer to check out whether a simple repair or replacement box/dish is required. If a new receiver is required I would need to cancel my subscription until such times as I reconsider any other cheaper and alternative options available to me. If a simple repair at a reasonable cost was adequate then then that would be the best possible solution. Do you know the best contact in my area regarding sky dealership/repairs etc. Regards
Reply:
Thank you for your email concerning the viewing problems you have been experiencing.
We are aware that some of our Customers (with Panasonic (0F02) digiboxes) are experiencing problems when accessing their TV guide. Specifically, they are currently only able to receive 24 hours of channel listings.
If you are affected, you will receive the message 'searching for listings' after you have selected a specific genre from the TV guide and searched for listings beyond 24 hours. In the short term we recommend that, if you experience this issue to use the left arrow keys to return to today's channel listings.
This will enable you to view 24 hours of listings on all channels via the TV guide, selecting All Channels or any desired genre.
We apologise for any inconvenience this may cause. We are currently working on a solution and we are hopeful that the solution will be available very soon.
Kind regards
Customer Zone
Any help appreciated.
Enquiry :
I believe I may have a serious fault either with my Panasonic Digital Sky Receiver or my Sky Dish. Symptoms are as follows: 1)Persistent and Continual failure for the remote to obtain any channel.All I obtain is blue screen with the channel info I am trying to access.I get the same result whether I operate the remote or the receiver buttons. 2)To emphasise,this is continual and results in us having to turn off the power to try and access the service again.It then involves a period of inactivity (no sound,no response to channel selection) before being able to start watching again. 3)This routine will continue throughout the whole day.Quite often 2 or 3 times in succession.Changing channels is a lottery,as this is the most likely time for the fault to occur. 4)On occasions we are only able to obtain channels by manually inputting the channel number,as no channel menus are displayed at all.This however is not a guarantee that the channel will engage,and so again we have to turn off the power. 5) Furthermore there can be associated and frequent digital freezing and breakup,although this is transient it is can be ongoing and persistent. I would appreciate your comments.Would we need to contact our nearest Sky Dealer to check out whether a simple repair or replacement box/dish is required. If a new receiver is required I would need to cancel my subscription until such times as I reconsider any other cheaper and alternative options available to me. If a simple repair at a reasonable cost was adequate then then that would be the best possible solution. Do you know the best contact in my area regarding sky dealership/repairs etc. Regards
Reply:
Thank you for your email concerning the viewing problems you have been experiencing.
We are aware that some of our Customers (with Panasonic (0F02) digiboxes) are experiencing problems when accessing their TV guide. Specifically, they are currently only able to receive 24 hours of channel listings.
If you are affected, you will receive the message 'searching for listings' after you have selected a specific genre from the TV guide and searched for listings beyond 24 hours. In the short term we recommend that, if you experience this issue to use the left arrow keys to return to today's channel listings.
This will enable you to view 24 hours of listings on all channels via the TV guide, selecting All Channels or any desired genre.
We apologise for any inconvenience this may cause. We are currently working on a solution and we are hopeful that the solution will be available very soon.
Kind regards
Customer Zone