I may just have been unlucky but have just has a very confusing conversation with the Sharp helpdesk about my projector.
Basically my projector is bust and they won't fix it under warranty because they claim the retailer should but the retailers is now bankrupt!
Luckily the repair is only £154 so I guess things could be worse. Problem seems to be a 'dry joint' which is apparently very common on the model I bought PG-M20X. Sounds like a manufacturing cock up to me so doesn't say much for Sharp quality control.
Apparently Sharp have been selling their products cheaper to some retailers if the retailer agrees to honour any warranty claims. If the retailer then goes bust you will have no guarantee on the product and if it goes badly wrong get ready for a big bill! As the guarantee on some Sharp products is 3 years you are taking quite a gamble on whether the retailer is around to honour the warranty.
Sharp will not confirm in advance of purchase which retailers this policy applies to so it is entirely at the buyers own risk. Sharp will not mark the boxes etc in anyway to show the product has no warranty as it is too much trouble for them according to their helpdesk!
You only find out about the problem when you send in the projector for repair and they check your invoice against their list of 'excluded' retailers.
My projector was a full UK product not some gray sourced import which I would expect to not be covered by Sharp UK.
The helpdesk guy claimed the practise was common and is likely to affect many retailers who quote low prices on the price comparision sites.
Has anyone else experience of this problem, either with Sharp or another manufacturer?
I am currently thinking about buying a new projector and want to know which brands / retailers are safe to buy from!
thanks
Ken
Basically my projector is bust and they won't fix it under warranty because they claim the retailer should but the retailers is now bankrupt!
Luckily the repair is only £154 so I guess things could be worse. Problem seems to be a 'dry joint' which is apparently very common on the model I bought PG-M20X. Sounds like a manufacturing cock up to me so doesn't say much for Sharp quality control.
Apparently Sharp have been selling their products cheaper to some retailers if the retailer agrees to honour any warranty claims. If the retailer then goes bust you will have no guarantee on the product and if it goes badly wrong get ready for a big bill! As the guarantee on some Sharp products is 3 years you are taking quite a gamble on whether the retailer is around to honour the warranty.
Sharp will not confirm in advance of purchase which retailers this policy applies to so it is entirely at the buyers own risk. Sharp will not mark the boxes etc in anyway to show the product has no warranty as it is too much trouble for them according to their helpdesk!
You only find out about the problem when you send in the projector for repair and they check your invoice against their list of 'excluded' retailers.
My projector was a full UK product not some gray sourced import which I would expect to not be covered by Sharp UK.
The helpdesk guy claimed the practise was common and is likely to affect many retailers who quote low prices on the price comparision sites.
Has anyone else experience of this problem, either with Sharp or another manufacturer?
I am currently thinking about buying a new projector and want to know which brands / retailers are safe to buy from!
thanks
Ken