SHAREfactory app will not launch


Distinguished Member
I downloaded the SHAREfactory app today, but the tile has a padlock on it and when I try to launch it I get a message:

Cannot start the application.
Only users that hold a licence for this application can start it.

Go to PlayStation Store

The store option takes me straight to the app with the option to Start, but when I select Start I am back to the message above and the loop continues.

I only have one PSN+ account which my console logs into automatically and was used to download this free app.


Distinguished Member
For anyone else that comes across this, I deleted the app and downloaded it again via my library section in the app store and got the same error when I first launched it, but upon returning to the home screen there was no padlock on the tile this time and it worked when I launched it from here.

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