Severe picture problem

Discussion in 'General TV Discussions Forum' started by jtorry, Jun 30, 2002.

  1. jtorry

    jtorry
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    I posted a while ago about an image/phospher persistence problem and how light images on dark backgrounds left smears (trails) of light across the image when moving. I had an engineer sent over after contacting unbeatable and he told me that it was a fault so they took it away. 2 weeks later the TV returns with a note saying no problem found. I cannot see how a problem which for me makes watching anything on the set unbearable cannot be seen as a problem. I have also been told that this kind of problem is commen to all tvs and people just put up with it. Someone also suggested that the problem could be down to my power supply. Basically I want to know if there is any thruth in these opinions and what I can do.
     
  2. hornydragon

    hornydragon
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    Try contacting the manufacturer or an Authorised shop locally to have a look you will find that the standard of inspection varies wildly an Etailors operate on such small margins that they may not have the resources or time do full tests, give it a try, what sort of set is it?
     
  3. jtorry

    jtorry
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    JVC AV32WFT1. It is a 32 inch widescreen and is only a 50Hz set
     
  4. gringottsdirect

    gringottsdirect
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    jtorry,
    This model doesn't suffer comet's tail smearing.
    What are you watching? If your aerial signal is weak, that can cause a fuzziness to the picture.
    If you are using Sky or ITV Digital boxes, are they connected by a scart lead using the RGB, this offers best results.
    If the problem applies to DVDs too then do the same.
    If the problem persists, check your settings, reduce colour, contrast, brightness, the factory defaults are too high.
    Still smeary?
    Contact Unbeatable, instruct them to replace the television quoting the DTI legislation Distance Selling, they will know what you are referring to as it's giving all mail order dealers exponential anxiety.
    The television should be replaced without problem as Unbeatable are reputable, and they will re-sell it to someone else through Unrepeatable, the site they have had to set up to offload their increasing returned goods.
    If you are happy with the set, feel no fear in replacing with the same model, as it is an excellent tv.
    Contacting your local specialised independent dealer's service department will usually prove pointless or incur unnecessary costs as mostly they take the view that if you didn't patronise them when buying, you can take a hike with your problems.
    Contact Unbeatable, they took your money, it's their obligation to satisfy you.
     
  5. jtorry

    jtorry
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    thanks for the reply. Firslty how do you know this model doesn't suffer from comet tail smearing? First hand experience?

    I get the problem from all sources using a high quality scart cable.

    The problem I have is that when the engineer viewed the set at my home he told me that it was a problem as first he insisted the problem was because it was a 100Hz set but I pointed out that is was only a 50Hz set. So he ordered some parts and came round and fitted them but the problem persisted. he then took the set away to be repaired but it came back claiming it was a fault with the user and the set had no problems.

    What worries me is that I see the problem on my 21 inch sony monitor as well
     
  6. rct

    rct
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    As far as monitors go, they are designed with "medium persistance" phosphor to give the best qualiity with static images... so what you are seeing there is normal. Shame about your TV though:(
     
  7. gringottsdirect

    gringottsdirect
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    :rolleyes: yes...:)
    Have you any other set you can try using your cable and sources?
    Have you tried altering your picture settings?
    What is your feeling if you watch in 4:3 mode is it less smeary?
    I think you should still complain, at minimum have a second visit but how long exactly have you had the tv? Is it worse than when it arrived?
    Excuse all the questions, trying to pin down a fix :)
     
  8. jtorry

    jtorry
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    yes and the problem is not there on my 20 inch 4:3 set

    yes tried many different settings for brightness, contrast, colour and sharpness

    the same

    had the tv for 8 months and I didn't notice the problem untill about 2 months ago when I phoned unbeatable.
     
  9. gringottsdirect

    gringottsdirect
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    jtorry,
    Right you've covered all your bases, ring Unbeatable and seek an engineer's visit, mention it's a third complaint, ask for a different technician, (happens all the time no offence caused), take it from there.
    If they can't fix it to your satisfaction, push for a replacement.
     
  10. jtorry

    jtorry
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    Before i ring them, could it possibly be due to the houses power supply? A while back someone said that this could be the problem.
     
  11. gringottsdirect

    gringottsdirect
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    It's possible to have your mains tested, that will answer whether you have weak supply.
    It's extremely unlikely.
     
  12. jtorry

    jtorry
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    so could a weak supply cause the problem?
     
  13. gringottsdirect

    gringottsdirect
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    Can't see how.
    Even if you do have a weak mains.
    I know it's unwieldy but is it possible to take your set to someone else's house to try?
    You know thinking about it, that's far too much hassle you shouldn't need to do such things.
    Have you contacted the supplier? I would let them sort it for you...hope it's done soon for you:(
     
  14. jtorry

    jtorry
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    Last night I decided to use the tv out on my graphics card while playing Counter Strike. I had the same image on my tv and on my monitor and both suffered the same problems with persistence. My monitor has also just been returned after I thought it had a persistence fault. It got me wondering if what I am seeing is normal. If it is normal I don't know why more people don't complain about it.
     

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