Hi all, Apologies in advance for the long post, but I thought I'd share the woes I've been having when dealing with Setanta Sports. I've already posted this on the Sky forum, and I know others have posted about the pain they've had with this company, but I thought my tale has a slightly different spin, so was worth sharing with anyone contemplating subscribing to their Freeview service. I initially subscribed to their Sky service in July last year, and (in hindsight stupidly) paid for a years subscription in one go. At the end of July this year I decided that the money I was paying to Sky every month was just rediculous, so I cancelled my Sky subscription and purchased a Freeview box instead, while at the same time I also signed up for Setanta on Freeview. 2 weeks later I was checking my bank account and noticed that there was a debit on there, from Setanta Sports, for £180! I telephoned their customer services (I had a whole day to spare after all) to ask why they had taken £180 from my account, and was told that my Sky subscription was on a rolling basis, hence they had taken the money for the next 12 months. I explained that I had not been informed in any way that they were going to take the money, and was then told that the original terms and conditions I had been sent a year ago stated that it was a 'rolling subscription' and therefore they don't have to tell me when they are taking money from me, or renewing my contract. Now I may very well be misinformed here, but I thought it was illegal to just take the money without at least telling me they were going to do so, let alone giving me the option of renewing my subscription. I explained to the customer services lady that I no longer even had a Sky box, and had now signed up for Setanta's Freeview service, and she told me that if I put my cancellation in writing they would cancel the account and refund the money, seeing as I was still a subscriber. I wrote a letter, as they requested, to their cancellations department on the 15th of August, and 2 weeks later I had still not heard anything. I emailed their customer services department to make sure they had received the letter, andcheck they had processed my cancellation, only to receive a reply saying sorry, but we do not accept cancellation requests via email. In other words they hadnt even bothered to actually read the email. I then decided waste another day hitting redial to get through to their customer services department via phone (they charge customers at premium rates to call their customer services, and give you no option to hold, hence you have to sit there hitting redial for hours). When I finally got through they told me they didnt know if theyd received my letter yet, as they have a large backlog of letters to get through, and mine was probably in the pile. I asked how long that would take, and was told that 28 days was their maximum response time, and if I hadnt heard anything in writing by then to contact then again via phone. In the meantime I had replied twice to the email they sent me, asking them to PLEASE READ BEFORE REPLYING, and both times they still didnt bother to read the email, just sent the same stock reply saying we do not accept cancellations via email. As of this morning its been 29 days since I sent the letter, and I have received nothing from them so I braced myself for another round of phonecalls with their customer service team. Having spent another hour on the phone to them, Im still getting told that my letter is probably in their pile, and it will be dealt with eventually. I explained that Id been told 2 weeks ago that 28 days is their maximum response time, yet their response is sorry about that, well get to it eventually, but we cant tell you when. I informed them that, even by their own standards, this was unacceptable, yet still they just kept saying well get to it eventually. I therefore kept asking to speak to someone who could tell me when the issue would be sorted, and then started to be told that not only would they get to it eventually but I may not even be entitled to any kind of refund after all, despite what they told me 4 weeks previously. So all this has been dragging on now for over a month, and as far as Im concerned they are holding £180 of my money that they had no right (be it legally or at the very least ethically) to take in the first place, and despite repeated emails and phonecalls (all at premium rates) they cant even confirm that they are going to do anything at all, let alone refund my money. I have to therefore say that Setanta make even Sky themselves seem like an absolute pleasure to deal with. Never have I come across quite such an unprofessional company, and believe me Ive dealt with some bad ones, and frankly the whole experience has left a very bad taste in my mouth. So is anyone out there is thinking of paying them money for the poor selection of Premiership games they have on offer, maybe you should stop and think again, as if you ever do have to actually deal with them youll be in for a nightmare of an experience. I, like others, have mailed Watchdog with my tale of woe, so let's hope we see them expsosed soon.