signed up on the 24th of november for the 2 months free trial. I canceled 1 month later. They told me the viewing would be cut on the 24th of january. They cut the viewing off a week earlier than they said and to rub salt into my wounds ive just got a statement from my bank yesterday saying they've charged me 9.99. I wouldnt mind but the channel isnt even switched on! anyone else had this problem ? They have told me to write to complain but is there anyway to do it over the phone ? they must have had over £5 in phone calls out of me as well. The worst example of customer service I have ever seen. Is it worth ringing them again and asking to speak to managment or should I write a letter of complaint ?