If your TV or any other equipment for that matter is due for repair at ServiceSpeed then be warned. They received a one week old Panasonic TX32PD30 to look at RGB noise problem and colour purity. It was a replacement so I decided to go down the repair/tweak route rather than endless replacements. More fool me. Engineer visited, confirmed problem and set dispatched. Two weeks later I got "within manufacturer's specification". Discussed fault again, suggested him speak to Panasonic. That was difficult because "he wasn't an authorised repairer". Not too promising. Four weeks later "verified faults" and spoke to Panasonic Engineer. This sounds better. They had never heard of the RGB problem so that can't be fixed. The colour problem needed a new tube at £700. Not practical. I said I needed to talk to Key Electronics who had subcontracted the work to discuss best option. They were as surprised as I was that he was not registered with Panasonic. They spoke to him (Nigel grrrr) and it turned out he was registered after all! He told them the TV was within spec and they were returning it to me tomorrow. A request to uplift it to Panasonic was turned down. The TV was returned the next day. The top of the box was not sealed so the box had ripped together with the handles. The TV's protective covering was torn by them pulling the TV out of the top of the box. The remote had coffee on it and big greasy prints. The AC lead tie was missing. But the real show stopper was a dirty scratch across the facia. I didnt bother turning it on. Well they certainly taught me a lesson for wanting my TV repaired. As it happens the company I bought it from are refunding me, thank god, so his plan to return my new set as a scratched piece of junk has been foiled. I'm thinking of moving house so I am not within their catchment area and believe me I have not told the story in full. I saw a couple of posts on this company. Anyone else had experience of them?