SD To HD Upgrade, New Viewing Card Req ?

Discussion in 'Satellite TV, Sky TV & FreeSat' started by spudcan, Jan 10, 2008.

  1. spudcan

    spudcan
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    I was supposed to have HD installed today, except Sky totally messed it up by sending the Engineer to my previous address. Installation cancelled :mad:

    To add insult to injury, half an hour after this error came to light, the postie delivered three letters (to my new address) happily telling me that they were going to install HD today at my old address ! They also mention that a Viewing Card should have been sent separately, is this viewing card for "new" installs only, and not required for an upgrade ?

    Spent 3+ hours on the phone to Sky today, cant face ringing them again !

    Thanks
     
  2. kentish_lad

    kentish_lad
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    They use your existing card and pair to new box
     
  3. spudcan

    spudcan
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    Thank god for that !!! Cheers Kentish
     
  4. gblades

    gblades
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    Mine is due to be installed sunday and I havnt received a new card but I didnt expect to.
    The only mention of reeiving a card seems to be in the general tips part of the letter which also mentions things like a telephone point being required which you oviously already have if you are upgrading.
     

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