The story so far August Ordered Sky Plus November ???rang them where is it..??? November - Re ordered as they had lost the order on the computer ! November 20th ish - Sky to Fit, on day man comes at 15:00, sorry sir the box was stolen off the van ! - New installation booked December 2/12/01 Sun - SKy come round again, with a box, "Sorry sir im not allowed on the Roof"...where the existing Sky Digital box is...What about the side of the house??? me "what 2 dishes???, Have a look at side of house". Im having an extension built the dish will currently be about 5 feet up !!!" Sky - "sory sir nothing i can do not allowed on roof..." Customer services - "Our special roof installation team (because this is not the norm) will be with you after Xmas probably in February ..." AAAAAAAAAAAAAARRRRRRRRRRRRRRRGHHHHHHHHHHHHHHHHHHHH 100% Quality service! So much for Xmas movies in DD5.1 through my THX system ! Gits !