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Screen Burn!!! Please HELP!

Discussion in 'LCD & LED LCD TVs' started by Halo, Aug 24, 2005.

  1. Halo

    Halo
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    I have had my 32" Samsung for about 20 months now and up until February this year I have had a problem. 3 to 4"s down from the top is about an inch thick horizontal bar all the way across the screen. On, say a blue background it will be a dark strip, it is never brighter than the backgrounds just darker. I have had it sent for repairs from Samsung who said it cost them over £500 pound to get it fixed which took over 2 months and it was in warranty. The day I got it back it was still there, they said it aint there problem no more. I have now had it sent for repairs from Curry's as I had a 4 year extended warranty with them. It has come back with the bar/line still there. I must admit it is not always visible but it is definately there as members of my family and friends have seen it. Curry's said they couldnt see anything but if it is screen burn then that is never covered in any warranties anyway!!! Now, as you can see I am really fed up. If it is burn is there anyway to get rid of it, I have heard of making the screen white or white noise! How do I do this??? If it isnt then its a mystery... Any help on this matter would be so much appreciated. Thanks. PS, sorry for the long thread/moan...
     
  2. bishman

    bishman
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    I woudln't claim to be a total expert in this, but I was under the impression that you couldn't burn an LCD. I am certainly very surprised that you have these symptoms. Even if it is burn, what the hell could have been displayed to get an inch thick band all the way accross the screen 4 inches from the top? It sounds like some kind of a procesing fault and if it were mine I'd be banging the table for a replacement.
     
  3. Not A Clue

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    Doesn't sound like screen burn to me (thats usually of a static image - say sky sports logo)

    Interesting that I'm gonna buy a tv and the sales person said screenburn was covered in the warranty he was going to give me...
     
  4. daz1976

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    Yes must admit it sounds like an electronic fault rather than a screen one. I often wonder if some of these repair centres that places have employ blind mice to do their testing as I've had more than one occasion when I've had to personally point out to them a problem, Digi Cam, TV etc. I'd complain like hell as it's not on if it's been there from the start, and the fact that it's been screen repaired to me shows its an internal fault anyway and is not acceptable.

    Daz
     
  5. Halo

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    Well the company that fixed reckon they put in a new display card thats why it cost samsung over £500. I dont think they did s*** and just charged Samsung. I explained that to samsung but as I said they say it aint their problem no more!!! What on earth can I do? I have told curry's about the problem but they cant see it and as I said if it is burn then it aint covered in any warranty!!! Could it be some sort of cable problem maybe? The mains cable could be faulty, what does anyone reckon???
     
  6. Glenagoolie

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    Have you tried it with different sources/cables ? If it's coming up in different sources , bring it back to currys and let them sort it out with samsung.
     
  7. daz1976

    daz1976
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    Must admit if they put in a new display card then could possibly be a screen fault although screen burn is very very unlikely due to the nature of LCD. Yes, it would be a good idea to try different sources and try different leads etc as this sort of problem can come from a number of places outside as well as inside the set. If after trying everything outside and it comes down to the set as a problem then by consumer law it is still Samsungs/Curry's problem because the set had the problem on purchase and consumer law states that a product should be fit for the purpose it was purchased, as described, and free from defects within reason. You can also prove this by the fact that you gave it to Samsung at the point that you did. These things can be a mega pain in the arse because it often depends on how much of a pain in the arse you want to make yourself to Samsung or Curry's. When I used to work in retail we had a guy turn up naked with a sandwich board proclaiming our service was crap, standing outside the front doors. He got a replacement within about 15 minutes!!!
    I sympathise with you as have been in a similar predicament, but again I am willing to stand in a shop and make myself as loud a possible when I get peed off enough. Also used to work at Citizens Advice so helpful on that front also.

    Good Luck

    Daz
     
  8. Croker

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    Beware Currys salesmen (and salesmen in general). They often tell barefaced lies. I bought my Samsung 32" LE32R51BD last Saturday, and the guy swore down to me that I'd be covered for theft on their extended warranty, actually using the phrase "you're covered for theft, so you won't have to push up your house premiums by claiming on your home insurance".

    Against my better judgement, but being panicky about having £1200-worth of new technology going into my house, I relented and took out a 5 year extended warranty, for £275 (he knocked £25 off as an inducement).

    What do I find the next morning, browsing my "Whatever Happens" policy booklet before going to pick up my TV? "We can't help if: your product is stolen, you throw it down the stairs (! - cheeky b'stards), or you get image retention".

    In other words, the 2 most likely problems will result in no payout whatsoever...and accidental damage will be gone over with a fine toothcomb because they won't believe you haven't just lashed it down the stairs for a quick payout. I went back to the store 30 minutes after finding this out and told the girl at the desk that I'd been missold the policy, as it didn't cover theft. In the only positive of the entire affair, she refunded me £300, because she didn't notice I'd had £25 knocked off :D I was perturbed by the fact that she refunded me, no questions asked, though. If I were a more cynical man, I'd suggest these kind of policies are "missold" regularly.

    The moral? As always, tell them to stick their extended warranty unless it's covering you for EVERYTHING, and is a decent price. Oh, and sorry to wander off-topic, there.
     
  9. bishman

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    You got the full £300 because they aren't allowed to reduce the price of the warranties. I think if you look carefully, you'll probably see that the £25 was actually taken off of the price of the set.
     
  10. Italights

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    Did you get your set on a credit card? I had a six months battle with Thomson and Comet being shuffled back and forward between them each one blaming the other. thomson said 'tell them to give you a new set' Comet said 'oh Thomson do the replacements'. So eventually I got onto barclaycard - two days later Comet rang about giving me a refund! I always buy on credit card now
     
  11. Halo

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    No I didnt unfortunately. Samsung wont help at all! Currys couldnt see the problem! I am not going to pay a specialist engineer to come out and take a look when it is under 4 years protection. It isnt the connections as I tried different leads/cables. The line is still there although i have been playing with colour/contrast/brightness settings and it does help a bit! Im stuck with it me thinks...
     
  12. Caimbeul

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    In this type of situation you really ned to put your foot down and threaten action. Like the post above said, by law you are entitled to a fault free product. I would demand a replacement, or refund and go elsewhere.

    I cant stress enough how important it is to make yourself the biggest thorn in their side.
     
  13. Halo

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    Thanks everybody for your help. I think I shall have to go down the thorn in their side route...
     

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