Question Screen burn or pixel degradation

[sjb1982]

Hi, I have a 2016 lg ef950v 55" that is showing some serious image retention. The well known high Street retailers 6 year warranty as we all know doesn't cover screen burn but wanted to check if that if even what I'm contesting.

On colours the top and bottom bands are clear along with logos but not on a white screen.

Lots of conflicting posts online so thought I'd ask here for some advise before I speak with them.

Cheers

 

[drstuf08]

the cbeebies logo is defo burn

i am in the process of getting a quote to have my e6 panel replaced by lg, richer sounds said it should be around £200 for 55" or £250 for 65" so not too bad.

 

[sjb1982]

the cbeebies logo is defo burn

i am in the process of getting a quote to have my e6 panel replaced by lg, richer sounds said it should be around £200 for 55" or £250 for 65" so not too bad.

Yeah in the same process now. They have offered the same thing but I don't want a replacement as it will happen again. I am asking for credit towards a new set but they are reluctant to which is disappointing. Its not rs's fault but at the same time they should be able to recoup costs from lg so better to keep a happy customer you would imagine.

 

[drstuf08]

how long have you been dealing with lg? so much delay between emails. wouldnt think it would be so difficult to just give me a quote to replace the panel

 

[sjb1982]

I haven't even bothered with lg as I don't want a repair. I've only spoke with richer sounds and they are not being terribly helpful. Paying over 2k for a TV and then asking for hundreds more to exchange isn't great customer service in my opinion but if that's the way richer sounds want to play it then prepared to go down the unfit for purpose route and a small claims court.

 

[drstuf08]

tbh i didnt expect any help and with most of it being my fault or at least the content i chose to watch i will be grateful for anything.

good luck and keep us updated with your progress

 

[sjb1982]

Without knowing what you are watching I'd argue that you should be able to watch anything on your TV without fear of a fault developing. That is its intended purpose after all. The small print in the manual says don't watch things for more than hour which would preclude football and films with black bars which is rediculous. I would fight a little harder and see where you get.

 

[drstuf08]

did richer sounds tell you if they cant replace the panel for whatever reason they will most likely replace the tv or partial refund. might be worth trying the lg route first. can only help any court proceedings if you were seen as trying to resolve.

 

[sjb1982]

Even if I did get the screen replaced, I'll be in the same situation in a couple of years again which I don't want. I prefer to move to qled where there is 10 year guarantee against screen burn.

 

[BillRawles]

Lads, you have consumer rights. Paying to repair an item that falls into those protections seems like madness to me. LG have no responsibility here, your contract of sale is with the retailer. It doesn't matter about what is covered by any warranty. Any warranty is in addition to your consumer rights. You just have to prove you didn't physically damage it which any engineers report will do. If a TV cannot be watched in normal circumstances without damage then it's not reasonably durable and not fit for purpose. The small claims court is there for examples just like these. Plenty of successful cases in these fora.