WiFi HDuwXc93FaM5
Established Member
I would advise to look into this thread where you might find some experience from others and how they managed to solve their case: OLED SCREEN BURN ( permanent image retention)
Most OLED owners managed to get a panel replacement for around £200 which is better than what I experienced. They seem to have been more successful by communicating with the retailers instead of LG's customer support. Also you should call it "uneven image degradation" instead of "burn-in" when you are talking about the issue.
I owned an LG 55" OLED B7 which I bought from amazon.de for 1511 Euros. It got some "burn-in" marks after around 2-3 years due to reading news on "teletext" and watchin a morning show with a yellow banner on a daily basis (check out the image in my profile pic). I wasted 6 months with LG's customer support and their repair service partner. Here in Austria LG is asking you to pay 2/3 of the TV's price for a panel replacement (that's 1050 Euros for a 55" screen). Also LG does not seem to fix the production issue which they had on the 55" 2017 models where a rectangle is visible in the middle of the screen and according to rtings.com they should have fixed it for free in the period of 5 years. The LG customer support hung up the phone on me when I was trying to resolve that issue. Now I own a Sony LED TV.
Most OLED owners managed to get a panel replacement for around £200 which is better than what I experienced. They seem to have been more successful by communicating with the retailers instead of LG's customer support. Also you should call it "uneven image degradation" instead of "burn-in" when you are talking about the issue.
I owned an LG 55" OLED B7 which I bought from amazon.de for 1511 Euros. It got some "burn-in" marks after around 2-3 years due to reading news on "teletext" and watchin a morning show with a yellow banner on a daily basis (check out the image in my profile pic). I wasted 6 months with LG's customer support and their repair service partner. Here in Austria LG is asking you to pay 2/3 of the TV's price for a panel replacement (that's 1050 Euros for a 55" screen). Also LG does not seem to fix the production issue which they had on the 55" 2017 models where a rectangle is visible in the middle of the screen and according to rtings.com they should have fixed it for free in the period of 5 years. The LG customer support hung up the phone on me when I was trying to resolve that issue. Now I own a Sony LED TV.